What are the responsibilities and job description for the Customer Care Associate position at FLEET Response?
Dayspring Restoration is seeking a Customer Care Associate to join our team in MT.
The Customer Care Associate works in a virtual call center environment speaking with customers who need restoration services. This role is the critical first step in the project intake process. The ability to quickly establish a rapport, to obtain customer information and to make decisions about the company’s response to the customer are all important skills for a successful Customer Care Associate.
Essential Functions and Responsibilities:
- Serve customers with empathy and respect
- Follow the FLEET Response job intake workflow
- Listen attentively to customers, understand their inquiries
- Identify situations requiring quick escalation to operations leaders for immediate response
- Escalate necessary requests to assigned Project/OPS manager.
- Answer incoming calls promptly and professionally, ensuring a high level of customer satisfaction
- Address customer questions, concerns, and complaints with empathy and patience
- Collect and update customer information accurately in the company systems, ensuring data integrity
- Maintaining a friendly and professional tone on all calls
- Meet individual and team targets for call quality, customer satisfaction, and productivity
- Maintain a positive and professional attitude, even during challenging customer interactions
- Display a high degree of dependability by meeting prescribed schedule, availability to take calls, and other timebound work requirements.
Qualifications:
The ideal candidate will have a positive attitude and the desire to build relationships with our customers.
- Exceptional verbal communication skills with a clear and friendly phone manner
- Strong active listening skills and the ability to understand and empathize with customer concerns
- Proficient computer skills and the ability to navigate multiple systems simultaneously
- Possess exceptional people skills
- Ability to work in a fast-paced environment
- Organizational skills and attention to detail
- Strong planning, and problem-solving skills
- Ability to multitask (i.e. listen to callers, move through computer screens, type, and ask questions)
- Must be located near one of the following locations - Bozeman, Butte, Helena, Missoula, or Great Falls
- Must be able to work from 10am to 7pm EST
Salary: $19.00-$22:00
Benefits:
- Medical, Dental, Vision, & Life Insurance
- 401k with up to 4% company match
- Company paid holidays.
- Company paid vacation & sick.
- Weekly pay
Hours: 10am to 7pm EST
- In person at various FLEET Response local branches
Benefits:
- Medical, dental, and vision
- 401k with up to 4% company matching
- 6 paid holidays annually, 1 floating holiday
- Vacation time
- Sick pay
- Weekly pay
Salary : $19 - $22
