What are the responsibilities and job description for the Sale Support Representative position at Flexpak?
Are you a dynamic and driven individual who thrives on providing top-notch customer service? We are currently on the lookout for a Sales Support Manager to take the helm of our customer service teams in Aurora Thornton, CO. In this role, you will be tasked with overseeing a group of customer service representatives. We are seeking applicants with a strong history of delivering exceptional service, exceptional communication and problem-solving skills, with prior leadership experience. If you excel in a fast-paced setting and are eager to advance both personally and professionally, we want to hear from you.
Elevate your career by becoming a vital part of our enthusiastic team as a Sales Support Manager.
What we provide:
- Health, vision, and dental benefits
- Matching 401(k) contributions
- Generous paid time off
- Vibrant company culture
$45,000 - $55,000 DOE
Responsibilities:- Reply to incoming calls from customers including products and service questions, general information, and complaints
- Keep track of customer accounts and make updates with new account information as necessary
- Responsible for supporting the sales team and customers throughout the sales process
- Providing timely assistance to customers to resolve sales-related issues effectively
- Acting as a bridge between the company and customers by completing administrative tasks, entering sales orders, and addressing customer queries
- Ensuring customer satisfaction by promptly responding to inquiries, offering product quotes, and handling complaints professionally
- Maintaining accurate customer accounts, updating information, and managing back orders efficiently
- Collaborating with sales consultants to foster strong working relationships
- Keeping track of customer inventories and notifying relevant departments of any concerns
- Working closely with different departments to ensure timely delivery and meet customer requirements
- Supporting the sales team's growth and success by staying informed about pricing and customer needs
- Providing exceptional service that goes above and beyond customer expectations
- Must possess exemplary interpersonal skills, communication skills, and active listening skills
- Strong knowledge of customer interface and interaction
- High school diploma, G.E.D. or equivalent
- Sales experience is preferred but not required
- Excellent computer skills
- Ability to work independently
- Strong teamwork skills
Introducing Flexpak!
Flexpak is the leading packaging distributor in the Intermountain West, with headquarters in Woods Cross, Utah, and branches in Ogden, St. George, Nashville, Denver, and Phoenix.
We pride ourselves on a fast-paced, customer-driven approach that fuels our growth and success.
At Flexpak, we’re committed to building a supportive, dynamic work environment where our employees can thrive and advance their careers. Join us as we continue to innovate and expand—together, we’ll achieve excellence!
Our focus on sales is matched only by our commitment to the sustained growth of our company and our team. We're looking for individuals who share our passion for excellence. Are you ready to join us on this extraordinary journey?
Visit www.flexpak.com
Salary : $45,000 - $55,000
