Business Operations Associate

About Us

Flipturn’s mission is to decarbonize transportation by accelerating the adoption of electric vehicles. Transportation is the largest contributor of any sector to greenhouse gas emissions in the US, making electrification critical to averting a climate crisis.

For commercial fleets, the biggest pain point around adopting electric vehicles is charging. Even at private charging depots, fleets lack critical real-time visibility into charger health and status. A charger that unexpectedly stops charging can derail operations if the issue isn’t caught immediately. Charging at the wrong times can incur electricity costs that are thousands of dollars higher than they need to be.

Flipturn is a leading charging management platform for fleets and charging depots, with customers including:

• Purolator – Canada's largest courier network, delivering 25 million packages/year
• Republic Services – a $65B recycling and waste fleet in the United States
• Swift Transportation - largest truckload carrier in the United States
  
  

We provide a comprehensive solution that minimizes utility costs with energy management, improves charger uptime and issue resolution speed, and provides powerful cost per mile and range insights for EV operations.

Flipturn is backed by top VC firms Accel and CRV, is well-funded with years of runway, and is generating revenue.

Role and expectations

We are looking for a Business Operations Associate to join our team. This role involves collaborating with company leadership to identify and execute on strategic initiatives. As Flipturn is a small but quickly growing Series A startup, this will be an opportunity to take a lot of ownership across various operational needs that arise when scaling a startup of Flipturn’s stage.

As a business operations associate, some of your responsibilities may include:

• Working with company leadership to drive process and product improvements as the company grows quickly.
• Developing, owning, and systematizing Flipturn’s charger onboarding processes, which involves coordinating with both internal and external stakeholders.
• Fielding customer issues and requests, while identifying and compiling trends in customer feedback to inform product development.
• Managing, optimizing, and scaling product support and customer success operations, developing a program that utilizes AI tools and outsourcing when strategically appropriate.
• Support strategic initiatives, including partnerships and other high-priority corporate development activities, managing projects from evaluation through execution.
• Produce weekly customer health and sentiment reports for the leadership team, jumping onto customer calls as necessary.
• Perform market analyses and product research to inform expansion into new markets and new product areas
  
  

About You

We’re looking for someone who is excited about joining a small but quickly moving climate tech startup in the EV charging space.

You’ll be a great fit for this role if you enjoy:

• Operating as part of a small team at a startup
• Contributing to company strategy, while also taking a hands-on role in solving customer problems
• Working directly with customers and external partner organizations
• Working closely with an extremely nimble product/design/engineering team to help make customer dreams a reality
  
  

A Strong Candidate Will Have The Following Experience/skills

• Undergraduate degree from a top university
• 2 years of professional experience in consulting, finance, business operations, or a similar role
• Excellent communication skills, both writing and verbal
• Experience and comfort with communicating with external stakeholders and partners
• Experience with improving systems and processes, and creating measurable improvements
• Familiarity with the EV charging industry is a bonus
  
  

Benefits

• Healthcare benefits. Top tier health, dental, and vision insurance coverage. 100% of employee premiums and 50% of dependent premiums are covered by us.
• Equity benefits. All offers come with equity packages. Equity vests over four years, with a one year cliff.
• NYC office in the Union Square area with lunch on Tuesdays. Generous equipment and office furniture budget for all team members, including remote.
• Quarterly team bonding in NY with the full team, while still being remote friendly.
• Unlimited time off with a culture of actually taking vacation.
• 401 (k) program.