This is a civilian position and does not require military experience (enlistment and commission)

Conference and Event Center Coordinator (temporary/intern position for up to six months with potential to transition to full-time regular)

Scope : Provides professional event and meeting services to both internal and external customers of the Association of the United States Army's (AUSA) Conference and Event Center (CEC) at the direction of the CEC Manager. Coordinates all aspects of an event held at AUSA conference facilities located in Arlington, VA including scheduling, contracting, food and beverage, audio visual, ordering equipment, room set-up, cleaning, parking, and other requirements. Fantastic opportunity for professional new to events seeking to work for a highly respected organization producing gold-standard events.

Major Duties and Responsibilities:

• Interacts with conference center customers to define and document their meeting/event requirements and ensures effective follow-through on all event details.
• Creates complex banquet event orders at the direction of the CEC Manager and schedules and solicits customer approval on all related details. Provides quick and effective problem resolution when necessary.
• Meet with external clients for site visits and event planning meetings.
• Provides vendor recommendations and based on client requirements and budget.
• Generates customer bills and contracts for higher-level approval and ensures proper processing.
• Works directly with AUSA Facilities Manager for all event floorplans and purchasing needs
• Works directly with AUSA Audio Visual Specialist for all AV scheduling, set up, and support for internal and external clients. Operates AV equipment at a basic level.
• Directs outside vendors to ensure prompt, effective and professional delivery of services.
• Oversees all aspects of assigned events from set-up through clean-up, providing expertise and guidance to customers and resolving related problems autonomously and with sound judgment.
• Provides outstanding customer service and exhibits resourcefulness to ensure customer satisfaction and repeat business.
• Responsible for overseeing food and beverage service during events in coordination with caterers
• Conducts post event evaluation with the customer, vendors, and internal AUSA departments to solicit feedback on areas of success and improvement.
• Maintains organization wide events calendar of internal and external customers; responsible for executing all internal meeting requests, including virtual meetings.
• Ensures the cleanliness of the physical facility.
• Assists in creating, implementing, and monitoring operational policies and procedures for the AUSA Conference Center; monitors the inventory and care of the on-site inventory relating to the AUSA Conference Center to include proper storage.
• Works collegially with other events planners throughout AUSA and serves as an advisor regarding AUSA's internal and external meetings and events.
• Supports AUSA Annual Meeting as determined by the Deputy Director of Meetings.
• Other duties as assigned.

Qualifications:

• Position requires a bachelor's degree in a relevant field, or an equivalent combination of education and work experience. Some professional experience in the events/meetings industry or educational background including certificate program in meetings/events
• Facilities and/or catering experience preferred.
• Outstanding written and verbal communication skills with strong customer service focus.
• Technology skills including Microsoft Office and event databases.
• Excellent problem solving skills and ability to work independently.
• Experience with vendor management and event planning.

Work Environment:

• Ability to lift up to 20 pounds in preparation for (and during) events.
• Ability to work evenings and weekends as necessary during events.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.