What are the responsibilities and job description for the Service Technician Lead - Windows position at Florida Design Works?
Primary Job Responsibilities:
Required Qualifications & Skills:
- Installs and tests products to make sure they work correctly
- Follows installation and operation manuals
- Responds to service requests and repairs products
- Uses diagnostic tools to determine repair plans
- Teaches customers how to use their products
- Escalates issues to managers promptly
- Knows how to use the necessary tools and equipment
- Writes service reports after every appointment
- Collaborates with managers and other service technicians
- Follows all company policies and procedures
- Adheres to safety regulations and industry standards
- Performs other duties as assigned
Required Qualifications & Skills:
- Ability to install equipment, diagnose problems, and make repairs
- Strong time-management skills and an ability to stick to a tight schedule
- Excellent problem-solving skills with a knack for troubleshooting technical issues
- Ability to collaborate with others and work well in a team
- Enthusiasm for providing excellent customer service
- Excellent communication skills
- High School diploma or GED required
- Technician certifications preferred
- At least 1 year of on-site maintenance performance experience required
- Prolonged periods of standing and walking
- Must be physically able to climb ladders, bend, and crawl into awkward spaces
- Must be able 50 pounds at a time
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