Overview

Foley & Lardner LLP's Washington DC office is currently looking for a Technology Analyst I to join our team! The Analyst will use troubleshooting skills to aid in the operational support of law firm technologies. The right candidate will regularly interact with attorneys and business professionals within the DC office and are responsible for client service and support. They will also be responsible for maintaining and supporting department and firm-wide goals, which are focused heavily on providing the best technical customer service in the legal industry. 

Responsibilities

• Day to day support for the technology environment.
• Performs routine maintenance and repair of computers, printers, and peripherals.
• Setup and configure AV equipment in support of scheduled meetings.
• Installs software, hardware, and other equipment.
• Updates service records and help desk tickets.
• Tests and documents solutions in the help desk knowledge-base.
• Administers telephone and voice-mail systems including adds, moves, and changes.
• Racks network servers and UPS components as needed.
• Respond to written and verbal requests for technical advice and support.
• Documentation duties may include how to and training materials, daily status reports, architecture and design diagrams and more.
• Participation in regular team meetings to review action plans, issues, customer service topics, and project activities.
• Occasional travel to other Foley offices may be required (less than 5-10%).
• This position may require occasional after-hours work to be performed.

Qualifications

• High School Diploma or GED required
• Minimum of one (1) year applicable experience required
• Prior experience supporting technology for end users working in a network environment strongly preferred
• Prior experience setting up computers, printers, and installing and configuring software preferred
• Prior exposure to a help desk ticketing system, virus containment, and occasional interactions with third party service providers are desirable
• Technical certifications, such as HDI Desktop Support Technician, A , Net , Security , Microsoft Desktop Support Technician preferred