The Medical Front Desk Receptionist provides essential support and administrative services to the office, the doctors, and the patients in a fast-paced Doctor’s office. This person will be involved in a wide spectrum of tasks including patient customer service, scheduling, data entry, managing electronic health records, and patient education. 

Required Skills and Experience:

• High School Diploma/ GED equivalent

• Ability to establish and maintain effective working relationships with patients, other employees, and the public

• 2 years’ admin support in a medical environment

• Knowledgeable about health insurance, pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9 codes

• Must have excellent customer service skills

• Able to work in a fast-paced and demanding work environment

• Must have a team mentality, flexibility and willingness to learn

• The ability to communicate effectively, multi-task and work under pressure is the key to success in this position, which also requires attention to detail and a commitment to achieving consistent customer satisfaction.

• The ability to uphold HIPAA compliance is mandatory.

• Must exercise good judgment and discretion 

• Technologically savvy and familiar with Microsoft Office products including:

• Google Documents

• Word

• Excel

Essential Functions/Responsibilities (other duties may be assigned):

• Welcome patients upon arrival; Answers questions and concerns. 

• Schedules appointments

• Responsible for registering new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information

• Facilitates patient flow by notifying the provider of patient’s arrival, being aware of delays, and communicating with patients and clinical staff

• Maintain and update patient records using data entry, faxing, and scanning. 

• Collect deductibles, coinsurance, balances, copays and sell OTC items

• Checks all required AR/AP changes since last visit and updates records accordingly

• Must be able to maintain multiple doctor’s schedules.

• Maintain list of orthotics received, contact patients and make follow up appointments

• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.

• Check next day charts for insurance eligibility and necessary referrals

• Prepare end of day reports, deposit slips, and upload to shared files daily

Compensation Package:

• Starting hourly rate is $15 to $18. Pay rate will be determined based on experience.
• Medical, Dental, and Vision insurance
• Paid Time Off
• Paid Holidays
• 401(k) with company match
• HSA
• And more!