What are the responsibilities and job description for the Service Advisor position at FORGOTTEN AUTOMOTIVE?
Full job description
Job Title: Automotive Service Advisor
Forgotten Automotive
Location: 607 Michigan Ave, Muscle Shoals AL 35661
Employment Type: Full Time,
Compensation:
Forgotten Automotive is experiencing huge growth in our service department. Come be a part of a successful and established team!
Job Summary:
Forgotten Automotive is seeking a highly motivated and customer-focused individual to join our team as an Automotive Service Advisor. This is a full-time position in the auto industry, where you will serve as the primary point of contact for our customers. Your role will involve providing exceptional customer service, ensuring customer satisfaction, and driving revenue through effective sales techniques.
Responsibilities:
- Greet customers and understand their automotive service needs.
- Perform vehicle walk-around inspections with customers and accurately document service needs.
- Provide accurate estimates and quotes for automotive services.
- Offer and sell additional products and services to meet customer needs.
- Coordinate and schedule service appointments.
- Communicate regularly with technicians to ensure timely completion of services.
- Keep customers updated on the status of their vehicle.
- Explain repairs and services to customers in a clear and understandable manner.
- Process payments for services rendered.
- Follow up with customers after services are completed to ensure satisfaction.
- Maintain accurate records and documentation.
Requirements:
- Previous experience in the automotive industry is preferred.
- Exceptional customer service and communication skills.
- Proven sales experience.
- Ability to work in a fast-paced environment.
- Detail-oriented with excellent organizational skills.
- Proficient in using computer systems and software applications.
- Must have a valid driver's license and a clean driving record.
- Proficient in Mitchell software.
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
- Day shift
Work Days:
- No weekends
Work Location: In person
Salary : $18 - $19