Computer Repair Technician Field Technician

Field Technician Help Desk Support

Mission Hills CA

26/hr on w2 (All inclusive- No Benefits)

Long Term

• Travel required across multiple sites – Mileage will be reimbursed
• Extended Shift Hours – Can be recorded in the timesheet and paid

What are the top 5-10 responsibilities for this position?

• Must have a valid driver’s license, car insurance and dependable vehicle
• Provide In-Person Corporate office and clinic onsite support for end user IT desktop support services
• Provide laptop and desktop support for Windows devices to include software installations and end user data migrations
• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
• Coordinates with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations
• Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure

What software tools/skills are needed to perform these daily responsibilities?

• Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN and WAN
• Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements
• Strong interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues and determine problem resolution

What skills/attributes are a must have?
End-user software and hardware support in a mid-to-large size enterprise. Experience includes operating system software, desktops, laptops, tablets, smart phones, printers, telephones and cabling environments

• 1 - 3 years of experience in desktop, laptop and smart phones troubleshooting.
• Experience with Android and Apple IOS support
• Must be able to lift up to 70 pounds
• You will be asked to perform this role in an office setting or other company location

What skills/attributes are nice to have?

• 2 years’ experience in troubleshooting laptop and desktop issues in Enterprise Environment
• 2 years’ experience Microsoft Software Office Suite
• Knowledge of Active Directory, Citrix, Microsoft SCCM

thanks

Jay

628-215-2224

Job Types: Full-time, Contract

Pay: $20.57 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift

Application Question(s):

• Are you ok to Participate in On-Call rotation to Provide After-hours support if needed

Education:

• High school or equivalent (Preferred)

Experience:

• iOS: 1 year (Required)
• Windows: 1 year (Required)
• Field Technician: 3 years (Required)
• laptop hardware: 3 years (Required)

License/Certification:

• MCSA, MCSE,MCP (Preferred)
• CompTIA A or Network (Preferred)
• CCNA (Preferred)

Ability to Commute:

• Mission Hills, CA 91345 (Required)

Ability to Relocate:

• Mission Hills, CA 91345: Relocate before starting work (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person

Salary : $21 - $30