Inside Service Technician

Formax is currently hiring a full-time Inside Service Technician in Dover, NH.

This role involves providing technical support to our resellers for a select group of Formax brand equipment. We are willing to provide on-the-job training for candidates who possess the basic skill set listed below.

We are seeking an individual who is eager to learn and excel in representing our world-class product line. Join an organization dedicated to long-term success and growth.

Key Responsibilities:

• Provide technical support and assistance to resellers regarding Formax brand equipment.
• Troubleshoot and diagnose mechanical and electrical issues over the phone.
• Deliver excellent customer service and build strong relationships with clients.
• Independently manage and prioritize service requests and support tickets.
• Collaborate effectively with internal teams to resolve technical issues and ensure customer satisfaction.
• Travel to client sites at least once per quarter for equipment installation and training sessions.

Skills and Qualifications:

• Mechanical and electrical experience is required.
• Excellent verbal communication skills and telephone etiquette.
• Strong troubleshooting and diagnostic abilities.
• Demonstrated problem-solving, decision-making, and analytical skills.
• Ability to work independently and prioritize tasks effectively.
• Proven customer service skills with a focus on building and maintaining client relationships.
• Willingness to travel occasionally for client visits (valid driver’s license required).
• Solid computer skills, including proficiency in email and Microsoft Office applications.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Electrical: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Mechanical knowledge: 1 year (Preferred)

Work Location: In person