Project Manager/Business Analyst

Our Story:

At Forward Health Group, we unleash the potential of data to improve health care outcomes. We help clients pinpoint opportunities to increase revenue, improve quality, and drive efficiency. Join our team to transform health care, creating a person-focused and economically sustainable health care system. At Forward Health Group, we believe that diverse voices and perspectives drive innovation and achievement. We are a small, but mighty team of collaborative champions of change! We understand the value of family, fun, and working hard. To prove that, we offer Flexible PTO, Hybrid work options, Flexible scheduling, and TRUST that you will get the work done in best interest of achieving overall goals. To be successful here, you have to be willing to roll up your sleeves and be apart of the team. We look forward to meeting you!

Summary:

The Project Manager/Business Analyst (PM/BA) is a hybrid role responsible for both gathering and analyzing business requirements like a traditional business analyst, while also managing the project execution and delivery aspects like a project manager, effectively bridging the gap between understanding business needs and ensuring successful project implementation across all project phases including implementation, application development and product updates, and platform refreshes. The PM/BA will serve as the primary interface between clients and internal cross-function teams to deliver on project tasks and an effective communication strategy to keep the client and FHG apprised of the project status. Key factors for succeeding in this role are understanding the nuances of tasks in each of the project types, their impact on other tasks, requirements gathering and documentation, accurately assessing and mitigating risks, proactive communication to all stakeholders, and timely escalation to the right resources.

What You'll Do:

•  Organize and schedule meetings for each project including managing the meeting agendas, action items, issue tracking, documentation and aligning the appropriate resources.
• Collaborate with internal cross functional teams and client representatives to develop the project schedule.
• Identify potential project risks, develop mitigation strategies, and actively monitor for issues that could impact project success.
• Effectively manage and understand the business and technical scope, ensure proper change control processes are followed, and communicate updates to all relevant parties throughout the project.
• Identify and document business requirements using techniques like interviews, workshops and data analysis to understand stakeholder needs.
• Collaborate with the Product Owner and technical teams to translate business requirements into functional specifications, ensuring the solution aligns with business needs.
• Collaborate with team leads and Channel Director to allocate appropriate resources to tasks.
• Identify and manage changes that occur in scope and timeline.
• Develop and implement an effective communication strategy to manage expectations, address concerns and ensure the client and internal FHG stakeholders are apprised of the project status through regular updates including issue and action item tracking throughout the project lifecycle.
• Coordinate with FHG Administration, Legal and Finance teams to ensure contract adherence and deliverable tracking.
• Coordinate with IT Security team to ensure security standards are met and maintained.
• Support the entire continuum of JIRA workflows to adjudicate any client inquiries related to platform enhancement, features, or functions.
• Occasional travel required to advance company objectives. 
• Other duties as assigned.

The Know Hows: 

To perform the job successfully, an individual should demonstrate the following competencies: 

Personal Qualities – Must have a natural ability and tendency to engage easily with new acquaintances and exude a positive and energetic demeanor to quickly create strong relational bonds. Actively listens for client “pain points” that FHG can address and share ideas with the appropriate FHG team members to assist in developing next steps for the opportunity. Possess a self-directed, confident, and independent style that is courageous and persistent in developing solutions to new problems and actively learns from experiences to find new approaches and to troubleshoot issues.  Enjoys collaborating with others to find creative solutions and opportunities to contribute to organizational success.

Organization – Effectively manages time and competing priorities. Understands importance of deadlines and conveys that in their work with other FHG departments and clients.  Proactively communicates with other FHG team members to ensure deadlines are understood and monitors progress to timely completion or escalates as necessary to ensure deadlines are met and quality solutions are delivered.

Communication – Communications are professional, consistent in message and tone, and convey an attitude towards shared success. Demonstrated ability to capture details of an issue or meeting and summarize in clear document. Tracks meeting decisions and follow up items proactively and ensures documentation is thorough and complete.  Effectively communicates in oral and written formats in manner that assists in conveying technical concepts to non-technical audiences.

Problem Identification - Problems are identified and communicated to appropriate FHG team member for timely resolution. Information is gathered to help develop solutions and/or make decisions.

Healthcare Industry Knowledge – Possess interest and experience about the healthcare industry inclusive of EHR platforms, clinical improvement initiatives, operations, healthcare industry changes and technology advancement and willing to independently research, read, and learn as new topics are encountered during FHG responsibilities.

Ethics – Role models for others respect, integrity, and high ethical standards always.  Upholds and inspires others to embrace organizational values and behaviors.

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events positively.   

What You'll Need:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• Bachelor’s degree or equivalent education and experience in a related filed required.
• Minimum three years of experience in a project management and/or business analyst role with an emphasis on project strategies, requirements documentation, tactical plans and coordination between technical and non-technical teams.
• Previous experience in a health care setting in a project management or business analyst role preferred.
• Strong analytical and problem-solving skills to identify business needs and translate them into actionable project plans. 
• Excellent communication and interpersonal skills to effectively interact with stakeholders at all levels. 
• Proficiency in project management methodologies (Agile, Waterfall) and tools. 
• Understanding of business analysis techniques like data analysis, process modeling, and requirement elicitation. 
• Ability to work effectively independently as well as a critical member of diverse teams is required.
• Previous experience with IT Software Development Project Management preferred.
• Demonstrated knowledge of hospital and health system operations, workflows and environments preferred.
• Valid drivers license and reliable vehicle required for occasional travel to client sites.
• PMP Certification a plus.

Communication Skills:  Strong skills in conveying technical solutions and system related strategies and approaches with staff and customers as necessary in a direct and easy to understand manner is essential in this role in both written and verbal forms.

Decision Making:  Ability to prioritize issues and tasks and take direction from FHG Leadership to advance client or project initiatives.  Ability to judge when issues require engagement of others to solve or escalation to result in desired outcomes.

Language Skills:  Ability to effectively present information and respond to questions from customers and all levels of the organization.   Fluency in English is required. 

Reasoning Ability: Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form.

Computer Skills: Must have proficiency in common software tools, including Word, Excel, PowerPoint, and email. JIRA knowledge helpful. Qualified candidates will also have the willingness and ability to learn additional applications as needed.

Work Environment:  The environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. There is general office noise. 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job, the employee is regularly required to sit for long periods of time, and use hands to finger, handle, or touch objects.  The employee is frequently required to talk or hear.  The employee is occasionally required to stand, walk, stoop, or kneel.  The employee may occasionally lift and/or move up to 25 pounds, usually waist high.  Specific vision abilities required by this job included close vision.

FHG is an Equal Opportunity Employer.