Overview

Account Servicing Recovery Specialist Description & Duties:

The Account Servicing Recovery Specialist will handle routine Account Servicing outbound or inbound calls at any stage of delinquency, up to and including Pre-Charge off and the Recovery Area. Primary responsibilities are recovery collections, customer servicing, and other loss mitigation and recovery activities. Contacts delinquent or high-risk customers in order to secure payment and determine reason for delinquency. Collector will work an established assigned list of accounts, and work with customers to establish full balance repayment plans or negotiate settlements.

 

This person must have a greater depth of understanding of collections and recovery organization, with an emphasis on properly handling settlements and legal/tax notifications. Must also negotiate more complex payments programs or arrangements with minimal guidance while staying within the collection compliance guidelines. Must be able to work towards individual goals, while also contributing to, and being an advocate for the overall team goal.

Responsibilities

Duties may include, but are not limited to:

• Contacts past-due and charged off customers to obtain payment.
• Resolve issues in compliance with company policies.
• Answer routine account servicing questions and process payments.
• Handle complex Post Charge-Off recovery issues including bankruptcies, foreclosures, and deceased accounts.
• Other duties and tasks as assigned by Management.

Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively.

 

The Ideal Candidate:

Applicants must be reliable, dynamic, sociable and enthusiastic team players; while possessing a positive "can-do" attitude, excellent judgement and communication skills. Applicants must also have great attention to detail and ability to multi-task under the stress of deadlines with a strong desire to help the organization succeed.

 

Pay Range

USD $20.00 - USD $23.75 /Hr.
Qualifications

Minimum Qualifications:

• Bachelor’s Degree in business, finance, communication or marketing; or an Associate’s Degree with 2 years of experience in recovery collections or a highly regulated, related field preferred.
• One late shift required and one weekend every 5 weeks. 
• To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software and Internet software.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  
• Ability to deal with problems involving several concrete variables in standardized situations.

Description

About Foundation Finance:
Foundation Finance Company (FFC) is one of the fastest-growing consumer finance companies in the U.S. We work with home improvement contractors nationwide to help them close more sales through the use of flexible financing plans. FFC's full-spectrum lending approach has driven billions in originations and helped many customers make needed improvements to their homes. We're making big investments in both infrastructure and employee talent to keep up with our growth, so the time is right to join our team! It's a fast-paced environment with room to advance. We offer a competitive salary, medical/dental/vision benefits, 401(k) with company match, a casual dress work environment and much, much, more.

Working Conditions

Office environment with significant time spent sitting, typing and talking on the telephone.

 

Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 

If you reside in the state of Colorado, please click on the following link to review our benefits: Foundation Finance Benefits

 

These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally.

Remote Work

Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, CT, FL, GA, IL, IN, KY, LA, MD, ME, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI.

Salary : $20 - $24