What are the responsibilities and job description for the Housekeeping Supervisor position at Four Points by Sheraton Charlotte - Lake Norman?
Overview
We are seeking a dedicated and experienced Housekeeping Supervisor to join our team at the Four Points by Sheraton Charlotte - Lake Norman. In this role, you will oversee the daily operations of the housekeeping department, ensuring that cleanliness and hygiene standards are maintained across all areas. The ideal candidate will possess strong leadership skills and a keen eye for detail, with a background in custodial services, hospitality, or industrial cleaning. Your ability to manage a team effectively while fostering a positive work environment will be essential to our success.
Responsibilities
- Supervise and coordinate housekeeping staff to ensure efficient daily operations.
- Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure compliance with cleanliness standards.
- Train new employees on housekeeping procedures, safety protocols, and equipment usage.
- Develop and implement cleaning schedules and procedures to optimize workflow.
- Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels are maintained.
- Address guest inquiries and concerns promptly to ensure high levels of satisfaction.
- Collaborate with other departments to support overall hotel operations and guest experiences.
- Maintain records of housekeeping activities, including staff performance and inventory usage.
Experience
- Proven experience in housekeeping management or a supervisory role within the hospitality industry (2 years)
- Experience with Lightspeed is an asset.
- Experience working in Marriott hotel is an asset.
- Familiarity with hotel operations and standards is preferred.
- Excellent organizational skills with the ability to prioritize tasks effectively.
- Strong communication skills to interact positively with staff and guests alike.
- Ability to lead by example and motivate team members in a fast-paced environment.
Join us in creating an exceptional experience for our guests through outstanding cleanliness and service!
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Experience:
- Housekeeping Supervisor (Hotel): 2 years (Preferred)
- Lightspeed: 1 year (Preferred)
Language:
- English (Required)
Ability to Commute:
- Huntersville, NC 28078 (Required)
Work Location: In person
Salary : $18