What are the responsibilities and job description for the Spa Receptionist position at Four Seasons Hotels Limited?
About Four Seasons :
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location :
Embark on a journey above the clouds to discover the modern lifestyle of Philadelphia's first Forbes Travel Guide Five-Star Hotel. Feel the tranquility of healing crystals from the moment you arrive at the Five-Star Spa and immerse yourself in rejuvenating treatments as you float above the city in 57th-floor infinity-edge pool. Savour unparalleled fine-dining by Michelin-starred Chef Jean-Georges Vongerichten and inventive flavours by local James Beard Award-winner Chef Greg Vernick. Allow our team to curate your stay with the spirit of Brotherly Love.
The role of the Spa Receptionist
The Receptionist welcomes guests with an amenity, responds to all inquiries and is knowledgeable about treatments, retail products, services; assists guests in scheduling treatments. Coordinates and balances fair bookings for the therapist team, processing bills for guest and applies proper gratuities. Takes all retail inventory and assists in keeping all areas of the spa reception neat. Makes guests feel welcomed, comfortable and well taken care of by handling all guest interactions with the highest level of hospitality; accommodating special requests, resolving guest complaints, and assisting guests in all inquiries related to spa, retail products, hotel.
Knowledge, Skills and Abilities
We are seeking an individual who has experience as a Receptionist in a luxury hotel / spa environment.
Qualified candidates must be able to demonstrate :
- Ability to handle all guest interactions with the highest level of professionalism
- Solid communication and organization
- Strong ability to multi-task
- Passion for service
- Strong interpersonal and team player skills
- Highest level of integrity and work ethic
- Strong problem solving skills
What we offer :
Lifestyle benefits
Complimentary and discounted stays at Four Seasons hotels & resorts around the world, paid time off, family planning assistance including up to 8 weeks of paid New Parent Leave, life insurance, pet insurance, and preferred rates for fitness club memberships.
Inclusion & growth opportunities
A robust offering of learning & development programs, educational assistance, transfer and / or promotion opportunities within Four Seasons Hotels & Resorts as well as employee pulse surveys that enable you to provide valuable feedback to help shape a work environment you deserve.
Health & welfare benefits
A variety of medical, dental and vision care plans to suit your needs and those of your family.
Financial wellbeing
401(k) Retirement Plan with matched contributions, daily complementary meals and snacks, daily discounted parking, cell phone provider discounts with various carriers, and complimentary dry cleaning of uniforms.
Miscellaneous
US work authorization is required.
Please note that due to the large number of responses we receive only candidates being considered for the above position will be contacted for an interview.
Learn more about Four Seasons :
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -
