Position Summary:

The Customer Service Representative 1 will support our sales department with processing Distributor and Ecommerce orders and daily follow up of any issues with shortages and tracking related to these orders. This position will also be responsible for managing the sales portion of returns.

Position Responsibilities:

• Process all Distributor and Ecommerce orders
• Manage orders and payments paid via Paypal
• Acknowledge Distributor purchase orders
• Follow up with order fulfillment requests from distributors
• Investigate and manage customer miss shipments, shortages, and damage request
• Manage returns regarding contacting the customer and return case resolution
• Other related duties as assigned

Specific Knowledge, Skills or Abilities Required:

• Team Player with a strong desire to succeed and commitment to excellence
• Must possess strong verbal and written communication skills
• Immense attention to detail and organization skills
• High proficiency and experience using Microsoft Office, specifically Excel
• Ability to multitask
• Knowledge of basic automotive suspension is a plus

Competencies:

• Customer Mindset: Exceptional customer experience is primary focus while performing job duties. Quality is a top priority.
• Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality.
• Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect.
• Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements.
• Decision Making and Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints and risks.
• Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities. Willingness to work with others and coach/teach in effort to develop and support other employees’ development.

Position Qualifications:

Education:

High School Diploma or equivalent

Experience:

4 years’ experience in the automotive field is preferred coupled with working frontline with customers

Work Environment and Physical Requirements:

Office Setting

Vision abilities required to validate and enter data on computer

Lifting to 30 lbs. on a limited basis

Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.

FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations, and social/recreational programs – on merit and the principles of equal employment opportunity.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 4 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Jasper, IN 47546: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Desired Compensation?

Experience:

• Mechanical knowledge: 4 years (Preferred)

Work Location: One location