Customer Service/Front Desk Hours 5am- 1pm

Overview

We are seeking a dedicated Customer Service Front Desk Associate to join our team. In this role, the individual will greet and assist FPM customers to receive/release all incoming and outgoing customer products. This position must accurately process paperwork, support our truck drivers with proper paperwork for their daily shipments, and be extremely Customer Service Friendly. The ideal candidate will have strong communication skills, a friendly demeanor, and the ability to manage multiple tasks efficiently in a fast-paced environment. The work hours are M -F 5am to 1pm.

Job Duties:

• Prepares shipping documents and assists our drivers with organizing the daily deliveries.

· Receives, releases, and records customer orders through will-call area. Fork truck ability a plus.

· Answers and routes customer phone calls, inquiries and concerns. Promptly contacts proper company personnel with customer product concerns and questions. This position is the intermediate between customers, management, and shop.

· Expedites delivery requests within established time constraints.

· Responsible for order processing, data entry, filing, faxing, copying, and other clerical duties.

· Tracks and charts response time required to commit to the customer and tracks all workflow to establish delivery standards and charts.

· Receives and Expedites Fed-ex and UPS deliveries.

· Maintains a pleasant and positive disposition with all customers and visitors.

· Must be dependable and have the flexibility to work overtime or fill in on other shifts as may be needed.

· Provides back-up to other positions within the Customer Service Department.

· Performs other duties as may be assigned.

Qualifications

• Proven experience as a Customer Service Associate or similar role.
• Good computer literacy with proficiency in data entry skills.
• High School Diploma or equivalent required.
• Working knowledge of a computer, proficient in word, outlook, and Visual Shop or other company tracking software programs.

• Have a pleasant disposition with positive attitude, great communication skills, and be able to communicate with customers and members of management, well organized, and comfortable working in a fast paced environment.
• Must be able to understand and follow oral and written instructions in English.
• General math skills required to perform various calculations that will be necessary.
• Ability to work collaboratively within a team environment.If you are passionate about delivering outstanding service and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity at our FPM location in Elk Grove Village.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Elk Grove Village, IL 60007: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $20