Boutique Sales Associate

Nestled in the heart of Historic Main Street St. Charles, FR & Company focuses on curating a collection of apparel, accessories and gifts that can complement any woman's life. We're searching for additional team members who have an interest in women's fashion and find joy in helping our customers find the perfect fit.

The Sales Associate, in partnership with store management, creates a customer centric environment aligning with FR & Company values. The sales associate supports the store goals which include exceptional customer service, sales goals, loss prevention, visual merchandising, and store cleanliness.

Key Responsibilities:

Sales Associate Duties:

• Cash Handling: Operate the point-of-sale system, process transactions, handle cash and credit card payments, and issue receipts.
• Product Knowledge: Stay informed about the store’s products and services to ensure accurate information is provided to customers.
• Sales: Meet or exceed sales goals by effectively engaging customers, understanding their needs, and promoting products.

Customer Service Excellence:

• Provide exceptional service by greeting customers warmly, understanding their needs, and offering personalized recommendations.
• Create a positive shopping experience by ensuring that each customer feels valued, heard, and appreciated.
• Handle customer inquiries, resolve issues, and ensure complete satisfaction at every touchpoint.

Sales and Product Knowledge:

• Maintain strong product knowledge and be able to confidently share information about features, benefits, and promotions.
• Assist customers in finding the perfect products while maximizing sales and meeting store targets.
• Upsell and cross-sell products based on customer needs and preferences.

Efficiency and Store Operations:

• Maintain an organized and efficient sales floor, ensuring products are stocked, labeled, and ready for display.
• Assist with inventory management, including restocking shelves, performing stock checks, and handling product shipments.
• Process transactions accurately and efficiently at the register, ensuring a smooth and quick checkout experience.

Visual Merchandising:

• Help with maintaining the presentation of the store, ensuring it’s clean, organized, and visually appealing.
• Assist with setting up product displays and promotional setups to attract customer attention.

Team Collaboration:

• Work closely with other team members to ensure smooth daily operations.
• Contribute to a positive, supportive work environment where everyone is encouraged to share ideas and contribute to the store’s success.

Qualifications:

• Previous retail or customer service experience is preferred, but not required.
• A passion for delivering top-tier customer service with a positive attitude.
• Strong organizational skills with an ability to multi-task and manage time efficiently.
• Ability to learn quickly and retain product knowledge.
• Basic math skills and experience using POS systems for transactions.
• A team player with strong communication skills and a friendly, approachable demeanor.
• Flexibility to work weekends, evenings, and holidays as needed.

Availability:

• 8-12 hours per week
• 2-3 days on average per week
• Sunday availability required

Job Type: Part-time

Pay: From $14.00 per hour

Expected hours: 8 – 12 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 4 hour shift
• Day shift
• Morning shift

Work Location: In person

Salary : $14