What are the responsibilities and job description for the Customer Service Representative position at FreightCenter Inc?
Are you a motivated, well-organized, and customer-centric individual with aspirations to elevate your career? We invite you to explore an exciting opportunity with us!
Hours: 40 per week
Office setting, no remote work available
Address: 34125 US Highway 19 N, Palm Harbor, FL
Pay: $15.50
What Awaits You:
In this role, you will engage with clients who rely on us for their shipping needs, guiding them in utilizing the benefits of freightcenter.com. To our clients, you are the ultimate shipping solution, ensuring prompt pickup and delivery of their shipments. You'll take the time to understand your customers' requirements and resolve issues during a single interaction, fostering enduring customer relationships and repeat business.
Your Responsibilities:
- Handle a substantial volume of inbound and outbound calls, with a strong emphasis on providing exceptional service to our clients. Customers rely on you for solutions!
- You'll excel at clarifying, researching, and delivering information to promptly address their concerns, striving for one-call resolutions.
- Sometimes, clients need to hear it from someone else; you'll restate the issue, explore options, and implement solutions to ensure customer satisfaction.
- When necessary, introduce new features to clients.
- Maintain shipment details meticulously by entering complete and accurate client information and making necessary updates.
- Act as the crucial link between our sales department and our valued clients.
Why Choose FreightCenter:
- Paid holidays start immediately
- Generous paid time off that starts accruing immediately
- Comprehensive health, dental, vision, and life insurance coverage
- Invest in your future through our 401K program, with a company match
- Embrace our vibrant "work hard, play hard" culture
- Enjoy our game room, daily snacks, and coffee
- Discover internal advancement opportunities
- Be recognized and rewarded for your hard work
- Bonuses for attendance
Qualifications:
No experience in logistics? No problem! Many of our top performers were newcomers to the industry when they joined us.
We're looking for individuals who:
- Seek a long-term, rewarding career
- Possess excellent communication skills, both over the phone and through email
- Are natural problem solvers
- Demonstrate a strong willingness to learn
- Can effectively prioritize and perform under pressure
- Are equally adept at working independently and collaborating as part of a team, always ready to support colleagues when needed
- Maintain a calm and patient demeanor with all customers, regardless of the situation
- Possess basic computer skills (Google Calendar, Excel, emails, Google Drive)
If you're eager to become a part of our family, we encourage you to submit your resume today!
FreightCenter Inc. is an equal-opportunity employer that is committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status.
Work Location: One location, Palm Harbor Florida
Job Type: Full-time
Pay: $15.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- 8 hour shift
- Evening shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $16
