Veterinary Practice Manager

Job Title: Hospital Manager – Small Animal Veterinary Clinic

Location: Pineville, NC

Job Type: Full-Time

About Us:
We are a thriving, privately-owned 2 doctor small animal veterinary clinic dedicated to providing compassionate and comprehensive care to our patients with an emphasis on fear-free handling. Our mission is to enhance the lives of pets and their owners by offering exceptional veterinary services. As we continue to grow, we are looking for an experienced and motivated Hospital Manager to lead our team and ensure smooth day-to-day operations.

Position Overview:
The Hospital Manager will be responsible for overseeing the clinic’s operations, managing staff, ensuring the delivery of excellent client service, and driving the clinic’s overall performance. This leadership role is essential to achieving the practice goals including maintaining our clinic’s welcoming environment, efficient workflow, and high standard of care.

Key Responsibilities:

• Oversee daily clinic operations, ensuring a smooth workflow and positive client experiences.
• Human resource management including benefits, training, hiring, and records.
• Oversight of wellness plan management (Covetrus Care Plans).
• Control Accounts Receivable.
• Maintain legal and ethical continuity within the practice.
• Implement and maintain operational protocols, policies, and procedures.
• Ensure compliance with industry regulations and clinic standards.
• Oversee inventory management, ordering supplies, and maintaining equipment.
• Handle financial management with the assistance of the bookkeeper, including budgeting, invoicing, payroll, and expense control.
• Manage client relations, address concerns, and ensure exceptional customer service.
• Support the clinic’s marketing and outreach efforts, including social media and client communications.
• Liaison with professional contacts including drug reps and consultants.
• Collaborate with veterinarians to ensure optimal patient care and clinical efficiency.
• Foster a positive and collaborative work environment that promotes staff development and retention.

Qualifications:

• Previous experience in veterinary hospital management or a similar leadership role in a healthcare setting.
• Strong organizational and multitasking skills, with the ability to prioritize in a fast-paced environment.
• Experience in inventory management
• Proficiency in financial management, including budgeting and reporting.
• Excellent communication and interpersonal skills, with a focus on team building and client service.
• Ability to lead by example and foster a positive clinic culture.
• Familiarity with Pulse veterinary practice management software is a plus.
• Bachelor’s degree in business administration, healthcare management, or a related field, or CVPM preferred (or equivalent experience).

Why Join Us?

• Competitive salary and benefits package including:
• Salary commensurate with experience and qualifications starting at $55K
• Paid time off
• Health insurance
• Dental insurance
• Uniform allowance
• Retirement plan with matching up to 3.5%
• Employee discount
• Continuing education opportunities and room for professional growth
• Supportive and collaborative team environment.

If you are an experienced manager with a passion for animals and a desire to lead a dedicated veterinary team, we would love to hear from you!

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• Continuing education credits
• Flexible schedule
• Life insurance
• Tuition reimbursement
• Uniform allowance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Rotating weekends

Work Location: In person

Salary : $1,000 - $55,000