What are the responsibilities and job description for the Resident Manager II-AH position at Front Porch Communities & Services?
Job Title: Residential Manager II
Reports To: Compliance Quality Assurance Coordinator
FLSA: Non-Exempt
Original Creation Date
11/30/2023
Revision Date
ORGANIZATIONAL INFORMATION
Department
Affordable Housing
Supervises: Yes
Key Relationships
Internally within the assigned house and external with vendors
General Summary
Under the direction of Property Supervisor , this position is responsible for managing a site of moderate/very low income housing community of more than 25 residents to ensure effective fiscal, physical and social soundness as well as overseeing the day-to-day operations of the property.
Essential Functions
The job duties listed are essential functions of the position. However, other duties may be assigned, and may also be considered essential functions of the position.
Qualifications
EDUCATION
Required/Preferred
Education Level
Major/Area of Study
And/Or
Required
Preferred
High School Diploma
Some College
General
General
Experience
Required/Preferred
Minimum Experience
Details
Preferred
Two years
Similar work with special needs or low to moderate income residents
Communication/Interpersonal
JOB SPECIFIC KNOWLEDGE, SKILLS and ABILITIES
Occasionally required to perform maintenance and other housekeeping tasks, both inside and outside of the property that require being exposed to the elements as well as other environment and physical requirements.
LICENSES and CERTIFICATIONS
Preferred upon hire: N/A
EMPLOYEE ACKNOWLEDGEMENT
My signature below acknowledges that my job description was reviewed with me, and I understand my duties. Front Porch reserves the right in its sole discretion to modify this job description upon notice to employee. Should I have any questions or need further clarification, I agree to contact my supervisor for guidance.
Job Title: Employee ID:
Salary Grade: Supervises Others? Yes
___________________________ ____________________ __________
Employee’s Name (PRINT) Employee’s Signature Date
__________________________ _____________________ __________
Supervisor’s Name (PRINT) Supervisor’s Signature Date
Reports To: Compliance Quality Assurance Coordinator
FLSA: Non-Exempt
Original Creation Date
11/30/2023
Revision Date
ORGANIZATIONAL INFORMATION
Department
Affordable Housing
Supervises: Yes
Key Relationships
Internally within the assigned house and external with vendors
General Summary
Under the direction of Property Supervisor , this position is responsible for managing a site of moderate/very low income housing community of more than 25 residents to ensure effective fiscal, physical and social soundness as well as overseeing the day-to-day operations of the property.
Essential Functions
The job duties listed are essential functions of the position. However, other duties may be assigned, and may also be considered essential functions of the position.
- Collects, deposits, and processes all Accounts Receivable on a monthly basis.
- Collects, processes and remits all Accounts Payable documentation on a regularly scheduled monthly basis.
- Maintains current Emergency Contact Sheets for all Residents.
- Maintains vendor contracts and work orders and ensures repairs are completed satisfactorily before payment is made.
- Performs or arranges to be performed, required security, maintenance, custodial, upkeep or reconditioning of property as specified in management services or lessee’s agreement as necessary to ensure a safe living environment
- Performs or arranges to be performed renovation of dwelling units upon vacancy and ensures that the unit is ready for new residents by scheduled move-in date, to insure minimal vacancy loss.
- Prepares periodic, at least quarterly, inventory of building contents and property condition and forwards listing to Operations Supervisor for review.
- At least semi-annually, conducts interior audits of all dwelling units to ensure safety of the residents.
- Addresses resident complaints and aids in problem solving as well as responds to Emergency Situations and takes appropriate remedial action.
- Performs all other related duties as assigned.
Qualifications
EDUCATION
Required/Preferred
Education Level
Major/Area of Study
And/Or
Required
Preferred
High School Diploma
Some College
General
General
Experience
Required/Preferred
Minimum Experience
Details
Preferred
Two years
Similar work with special needs or low to moderate income residents
Communication/Interpersonal
JOB SPECIFIC KNOWLEDGE, SKILLS and ABILITIES
- Effective written communication skills as appropriate for the needs of the audience.
- Ability to develop and deliver effective presentations; live, via online or virtual mediums.
- Excellent collaboration and team building skills.
- Effective conflict management skills.
- Ability to effectively build relationships with customers, executive management, and other stakeholders through positive interaction and problem identification and resolution.
-
- Demonstrates a high level of accuracy, even under pressure.
- Excellent organizational skills.
- Ability to perform work independently with minimal supervision.
- Ability to exercise sound judgment and make decisions based on accurate and timely analysis.
- Physical Demands and Work Environment
Occasionally required to perform maintenance and other housekeeping tasks, both inside and outside of the property that require being exposed to the elements as well as other environment and physical requirements.
LICENSES and CERTIFICATIONS
Preferred upon hire: N/A
EMPLOYEE ACKNOWLEDGEMENT
My signature below acknowledges that my job description was reviewed with me, and I understand my duties. Front Porch reserves the right in its sole discretion to modify this job description upon notice to employee. Should I have any questions or need further clarification, I agree to contact my supervisor for guidance.
Job Title: Employee ID:
Salary Grade: Supervises Others? Yes
___________________________ ____________________ __________
Employee’s Name (PRINT) Employee’s Signature Date
__________________________ _____________________ __________
Supervisor’s Name (PRINT) Supervisor’s Signature Date
Salary : $25 - $29
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