Front Desk Receptionist

Description

Job Summary

As first point of contact, the Front Desk Receptionist will greet patients in a compassionate manner and handle patient requests accordingly. Position requires excellent customer service skills and ability to multitask in a busy medical office environment. Responsible for appointment scheduling, answering phones, directing calls, checking patients in and out of the office, obtaining co-pays and balance due on patient accounts, and working with outside vendors as needed. Must be proficient in computer skills heavily focused on data entry and attention to detail.

Duties and responsibilities

The Front Desk Retentionist performs the following duties as assigned:

1. Answer phones and assess needs of the caller to direct accordingly, task messages to appropriate staff
2. Schedule patient appointments
3. Print off daily schedules to review for daily huddles and prepare for next business day
4. Obtain patient demographic information to include income documentation for sliding scale patients. Accurately verify or update patient demographic information at each appointment
5. Distribute and collect patient surveys as required
6. Register and check in patients to be seen for appointments, provide customer service assistance and translation as needed
7. Perform patient check-out and collect co-pay or balance due at time of service. Research old balances & credits, and communicate any questions or requests to the business office. Post patient payments to corresponding account
8. Fax patient prescriptions and/or orders as directed by a medical provider. Fax refill authorizations to pharmacists
9. Obtain copy of patients’ insurance card, scan into electronic health record and accurately enter insurance information for correct billing. Verify patient insurance eligibility as needed
10. Obtain patient medical records from outside Medical Facilities and task to rendering provider for review
11. Schedule referrals and follow up per FHN’s Referrals Policy and Procedure, obtaining all necessary paperwork, authorizations, & pre-certifications
12. Follow up and track labs and diagnostic tests per FHN’s Test Tracking and Follow up Policy and Procedure
13. Data enter all incoming lab and diagnostic test results
14. Routinely maintain ICS folder - Organize and save incoming faxes and electronic medical records within the corresponding patient chart folder for a complete medical record
15. Fax miscellaneous paperwork to appropriate locations as required
16. Make patient call-backs as necessary for follow-up or referrals
17. Make reminder calls one day prior to scheduled appointment
18. Be familiar with PCMH standards and work as part of the medical team to provide patient centered care
19. Order supplies
20. Run necessary errands for clinic as needed

Requirements

Knowledge, Skills, and Abilities

Required

• Knowledge of Center’s Policy and Procedures.

• Pay attention to detail.

• Excellent communication and people skills.

• Ability to use office equipment including, but not limited to, computers, fax machines, telephones, and copiers.

• Ability to prioritize and allocate resources.

Preferred

• Spanish speaking and writing.

Credential and Experience

Required

• Grade/Level of Education: 12/High school diploma or equivalent

• Current Cardiopulmonary Resuscitation (CPR) for Healthcare Professionals Certification

Supplementary Information

The Front Desk/Medical receptionist will be expected to complete all patient paperwork and daily reports, make appointment reminder calls and file patient reports in the EHR before the end of the business day. Alternate schedules may be required to facilitate patient care. It is expected that the job will require sitting for extended periods of time, walking and bending through the course of the day.

Special Requirements

The employee must be able to lift and / or move more than 50 pounds. The employee frequently is required to reach with hands and arms. Requires walking, sitting, standing and stretching for extensive periods of time. The employee must be able to work under stressful conditions or work irregular hours. Requires full range of body motion, including handling and lifting patients, manual and finger dexterity, and hand-eye coordination. Requires occasional exposure to communicable diseases, body fluids, toxic substances, medicinal preparations and other conditions common to a clinic environment. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to work with a moderate noise level in the work environment is required.

The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required in order to perform the work. The health center reserves the right to revise or change job duties and responsibilities as the business need arises. Additionally, this job description is not intended as an employment contract, implied or otherwise, and then Center continues to maintain its status as an at-will employer. If the essential functions of this position cannot be performed in a satisfactory manner by the employee, reasonable accommodations may be made.

Salary : $15 - $20