TECHNICAL LIAISON

Minimum Qualifications:
Bachelor's Degree in computer science, information systems, programming, or a closely related field required; supplemented by three (3) years of technical support experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License or Certification Required: None

Specific Knowledge, Skills, or Abilities: Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all county or departmental policies, practices, and procedures necessary to function effectively in the position.

Examination:
The examination will consist of an evaluation of education and experience, accomplished by analysis of the application. Application must document that the applicant possesses the minimum knowledge, skills, education and experience as listed to be rated as qualified. If selected, an official, accredited college transcript is required, at time of employment, for all degrees/course work used to qualify for this position.

All applications must be completed in full before they are submitted. Please review all applications for accuracy and make all corrections before submittal because errors can result in not meeting the minimum qualifications. Additional information will not be accepted after applications are received by the Department of Human Resources Management.Purpose of Classification:
The purpose of this classification is to perform duties as the primary technical liaison between the department and the Information Technology (IT) Department. Responsibilities include providing technical services and support to departmental users, and coordinating system configurations for computer hardware and software applications, networks, and personal computers.

Essential Functions: 
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Provides technical support services for departmental users: troubleshoots and resolves technical, operational network, and/or customer service problems; takes corrective actions and resolves issues; and seeks assistance from IT department for escalated problems.
 
Determines technological needs of the department for meetings, hearings, and presentations: obtains required equipment; and sets-up, tests and monitors meeting equipment.
 
Ensures systems meet needs of departmental offices: conducts research into newer systems on the market; recommends changes and/or enhancements to systems/applications; and verifies compatibility of existing systems with recommendations for change.
 
Coordinates, configures, tests, and installs technical components of personal computers and software packages; determines technical needs of users; researches and determines efficient technological needs while meeting policy requirements of IT department; and coordinates security requirements for users as directed by IT Department.
 
Coordinates and troubleshoots the installation and connectivity of network infrastructure and telecommunication data lines.
 
Maintains inventory and location of personal computers, printers, and servers: maintains documentation for receipt and distribution of equipment.
 
Creates and maintains logs of problems, requests, and projects.
 
Coordinates/provides technical training for end users: trains staff on specialized computer applications, hardware, or mobile technology; and develops training materials as needed. 
 
Additional Functions:

Performs other related duties as required.Performance Aptitudes:

Data Utilization: Requires the ability to evaluate, audit, deduce, and/or assess data using established criteria. Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives.

Human Interaction: Requires the ability to work with and apply principles of persuasion and/or influence over others to coordinate programs or activities of a project, and resolve typical problems associated with the responsibilities of the job.

Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.

Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication and division; ability to calculate decimals and percentages; may include ability to perform mathematical operations with fractions; may include ability to compute discount, interest, and ratios; may include ability to calculate surface areas, volumes, weights, and measures.

Functional Reasoning: Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.

Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.It is the policy of Fulton County that there will be equal opportunity for every citizen, employee and applicant, based upon merit without regard to race, color, religion, national origin, gender, age, genetics, disability or sexual orientation.

Salary : $65,063 - $121,017