What are the responsibilities and job description for the Front Desk Associate position at Furniture Direct?
Job Overview
We are seeking a friendly and professional Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for customers, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced environment.
Responsibilities
- Greet customers warmly upon arrival and provide them with necessary information about the facility and services offered.
- Manage phone systems to answer calls promptly, handle inquiries, and direct calls to appropriate departments.
- Assist with check-out procedures, ensuring a smooth process for all customers
- Address customer concerns or complaints effectively, ensuring high levels of customer satisfaction and positive guest relations.
- Collaborate with other departments to ensure seamless service delivery and enhance the overall customer service experience.
- Provide support for administrative tasks as required, including filing, data entry, and managing correspondence.
Requirements
- Previous experience in a front desk or receptionist role .
- Strong customer service skills with the ability to interact positively with customer from diverse backgrounds.
- Excellent phone etiquette and proficiency in using phone systems effectively.
- Bilingual abilities are a plus, enhancing communication with a broader range of customers.
- Ability to work flexible hours, including nights and weekends as needed.
- Strong organizational skills with attention to detail to manage multiple tasks efficiently.
- Ability to use Excel
Join our team as a Front Desk Receptionist where you can make a difference in creating memorable experiences for our customers!
Job Type: Full-time
Pay: From $600.00 per week
Schedule:
- 8 hour shift
Ability to Commute:
- West Palm Beach, FL 33409 (Required)
Work Location: In person
Salary : $600