What are the responsibilities and job description for the Congratulations Specialist position at Furniture Mall?
At the Furniture Mall, we believe in making a difference in people’s lives. Our desire for everyone who becomes part of our work family is that they grow and are fulfilled by making a positive difference in others, both Guests and Members of our Work Family. Our priorities are Happy Family, Happy Guests, Happy Business in that order. Our Mission is to be the Best and Most Fun Furniture Experience on the Planet! Does this resonate with you? If so, you may be the perfect fit for our next Congratulations Specialist! (What others would call a customer service)
The BEST person for this role would be described as someone who is Humble, Hungry and Smart. Humble that you put others needs above your own to serve and help others. Hungry to make a positive difference and creatively finds solutions to challenges that others would walk away from. Smart with people, can relate, empathize, encourage, challenge, and inspired to help our work family and our guests to the best of your ability.
If you have gotten this far and are still interested, we want to speak with you to see if we are a good fit for each other. Please see below for details about the position.
Position Title: Congratulator
Report to: Congratulations Manager
Position Summary:
Perform customer service duties that are assigned by their direct supervisor in a professional, efficient, and pleasant manner (SMILE) with contagious positive attitude.
Job Descriptions-Duties Included.
- Processing or checking out Sale Invoice/Financing, Credit memo, Exchange item ticket, Services tickets within average time of 9 minutes/ticket or less, in a professional and pleasant manner (SMILE) with contagious positive attitude.
- Answer phones w/in 15 second with a pleasant voice/manner, research for the solution of customer requests.
- Daily balance cash/credit cards/ deposit slip and perform necessary task associated to end of the day closing (Counting Sale Ticket, cash receipt reconciliation, post transaction, save the report and scan into a designated location).
- Schedule deliveries accurately in timely manner/ as needed.
- Must be able to communicate w/ guests, work w/ different personality types with a pleasant manner and contagious positive attitude.
- Funding of financing transactions within 3 days after delivery.
- Filing Sale Ticket of a prior month in a timely manner.
- Cleaning and organizing congratulation center daily for a better guest experience.
- Dress appropriately and presentable as a company’s representative.
Qualifications:
- High School Diploma or equivalent required
- Some college - preferred
- Minimum of one year experience in customer service
- Positive attitude and work ethic
- Ability to type effectively and efficiently
- Basic math calculation
- Must be self-motivated and able to multi-task
- Pleasant telephone voice and manner
- Ability to work individually or with a team to achieve a common goal.
- Strong communication skills
- Basic to intermediate computer knowledge required
Job Requirements:
- Must be able to stand for up to an eight (8) hour shift.
- Must be able to work evenings and weekends
- Must be able to maintain amicable work relationships with fellow employees and perform all essential job functions in an environment that will sometimes include increased levels of work-related stress
- Undertake and complete other responsibilities as assigned in objective setting with store management.
- Undertake and support any policy, change, system or work rules the company implements regarding this position.
Benefits:
- Best work/life balance ratio of any comparable retail position
- Free Cookies, Custard & Coffee!
- Family-owned business with none of that corporate attitude
- Employee Discounts
Full-time Benefits:
- Medical, Dental and Vision insurance
- 401K with Company Match
- Complimentary Life Insurance
- Vacation Time
- Three paid Holidays: Thanksgiving, Christmas, and Easter