What are the responsibilities and job description for the Manager, Enterprise Applications position at Fusion HCR?
Fusion HCR is hiring! Direct hire, Manager of Enterprise Applications in Las Vegas NV!
We are seeking a Manager, Enterprise Applications, to manage and support Merchandising, sales audit, supply chain, HR and Finance applications.
What You Need
We are seeking a Manager, Enterprise Applications, to manage and support Merchandising, sales audit, supply chain, HR and Finance applications.
- Provide technical and functional support for Retail Merchandising, Warehouse Management, sales audit, finance, HR, and planning applications as needed.
- Be a reliable partner for Merch, WMS, Finance team in their projects.
- Manage enterprise applications team to deliver business requirements.
- Triage production issues in timely manner and solve issues permanently.
- Keep management informed on critical issues and resolutions.
- Effectively manage communication to the business on production issues.
- Perform analyses on software application functionality and suggest improvements, solidify requirements.
- Attention to details for error handling, logs, and audit process for existing and new applications.
- Good knowledge of version control and batch process.
- Work on critical projects to deliver technical requirements.
- Manage business users’ requirements, vendors, and 3rd parties. Hold 3rd parties responsible to deliver tasks on time.
- Consulting with the software development team, internal users, and clients to improve application performance.
- Managing tickets across multiple business systems environments to ensure continued and synchronized operations.
- Establishing the root causes of application errors and escalating serious concerns to the Vendor.
- Manage SaaS application releases, testing and go-live with least business impact.
- Work with auditors to deliver required information and manage access reviews for applications.
- Keeping a record of escalation and scheduling application updates.
- Documenting processes and monitoring application performance.
- Prioritize multiple, open issues, and deliver solutions.
- Document issue triage as troubleshooting progresses.
- Follow best practices for change control of proposed solutions and follow SDLC process.
- Process Tickets for APTOS, ORACLE, Great Plains, and other systems.
- Report common issues identified from service partners for escalation
- Performs other specific duties or assignments as directed by enterprise applications director and manager.
What You Need
- A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
- 10 years demonstrated experience managing teams and managing user requirements.
- 10 years demonstrable experience as technical lead in the retail industry.
- Technical and functional knowledge of Merchandising system, WMS system and Finance.
- Knowledge of front-end and back-end programming languages, such as SQL, JAVA, HTML, .net, PLSQL and other scripting languages. Good knowledge of integration.
- Ability to manage triage, resolution, document configuration changes, and monitor performance.
- Exceptional ability to provide front-end support to internal departments and web-based clients.
- Determination to get to the root causes of application errors and resolve issues.
- Project management skills and be prepared to run some projects.
- Ability to use various incident tracking tools.
- Exceptional communication and written skills.
