Job Summary
This position is responsible for providing support to end users at company sites. This position will work with company leadership and end users to shape existing and develop new business processes with a focus on improving business performance for the future and is engaged in projects such as version upgrades, functional upgrades, and the implementation of Epicoree solutions at all current and future sites.
Key Interactions
G&H Employees, G&H executive leadership, senior client leadership, mariners, industry associations, and 3
party vendors
Job Responsibilities, Required Knowledge, Skills
- Ability to always communicate effectively and professionally
- Ability to maintain confidentiality in all matters and areas of the organization
- Ability to manage multiple demands simultaneously while maintaining service standards
- Ability to understand and execute complex oral and written instructions
- Ability to work independently with minimal or no guidance
- Adhere to all company policies and procedure
- Build and maintain strong relationships with internal and external parties to ensure a high level of communication and understanding
- Communicate and utilize Epicoree EMS resources as needed to deliver effective business-driven solutions
- Complete all required tasks accurately and promptly
- Define business requirements for new processes, queries, reports, and enhancements and analyze results
- Define, develop, and deploy business solutions which may include business process design and mapping using MS Office tools third-party apps, or other design and mapping tools
- Effectively partner with the business and perform as subject matter expert (SME) and business architect on manufacturing / productions and supply chain tasks and concepts
- Excellent written and verbal communication skills
- Implement, configure, and test Epicore solutions to ensure data integrity; and support transaction / data cleanup activities when necessary
- Implement, configure, and test the Epicore application to ensure a high level of data integrity
- Interpersonal skills include self-awareness and the ability to deal professionally with others and always make professional judgments
- Maintain a clean and organized work area
- Maintain Epicore security where appropriate
- Maintain personal and professional networks as appropriate for your position
- Must be a team player and support the mission, vision, and goals of G&H Towing and the department
- Must be service-oriented and customer-centric to all internal and external customers
- Other tasks and responsibilities based on business needs
- Participate in internal and external educational opportunities to ensure continuous learning and professional growth
- Perform as a peer reviewer of team deliverables and content
- Proven ability to troubleshoot, test resolutions, and escalate common issues
- Proven analytical and problem-solving skills
- Provide Epicore end-user support at all company locations
- Provide formal Epicore documentation and training
- Strong communication, organizational, analytical, time management, problem-solving, and planning skills
- Technical components such as BAQs, BPMs, BAMs, Trackers, Dashboards, Customizations, DMT, Administration tools, Security, Crystal Reports, and SSRS
- Timely and regular attendance is required to ensure workflow is not interrupted
Education & Experience
A High school diploma or GED is required; an advanced degree in computer science, information systems, or equivalent is preferred; extensive experience may be considered in lieu of educationA minimum of three (3) years of demonstrated business analysis or technical analyst work experience in a support or development environment working with an ERP instance in a shared service environmentA minimum of three (3) years of experience working with Enterprise Resource Planning (ERP) implementations in a development and support roleA minimum of three (3) years of experience working with supply chain customers with a strong background and understanding of logistics, purchasing, manufacturing operations, inventory management, and warehousing disciplinesAbility to multi-task effectively prioritize and execute tasks efficiently and according to designated milestones / timelinesAttention to detail and problem-solving skillsCertifications in production or manufacturing disciplinesEpicore experience to includeERP technical and functional knowledgeExcellent critical thinking, problem-solving, and analytical skills with attention to detailExcellent interpersonal skillsExperience with ERP Data Management Tool, BAQExperience with integration tools and concepts for connecting 3rd party appsManufacturing or operational business experienceMRP, BOM, MOM, RF, Ship / Recv, Job management, Planning and Forecasting, capacity planning, mins / maxs, master scheduling, Routings, ECN, material management (Incl. master data knowledge), inventory management, cycle counting, ABC analysis, MES terminals, Kanban, warehouse management, storage locations, material movement, WIP, pick-pack-ship, distribution modeling, etc.?Remote support experienceReport writing, BPMs, queries, and dashboard creation within ERPRequires proficiency with computer hardware and software to include Microsoft Office applications, using a computer with a keyboard and mouse, navigation with a web browser, checking and sending email, and use of internet search enginesSQL experienceSSRS experienceStrong supply chain processes and reporting within ERP applicationUnderstanding of business concepts and operations for a supply chain and technical organizationUnderstanding of production planning and concepts such as quality control, rework, scrap, backflush, and routings (how they affect an ERP application)Understanding of Quote / Order to Cash process flow and relationship with ERP applicationUnderstanding of supply chain dependencies w / in an ERP application : financial, engineering, purchasing, etc.Understanding of support structure : enterprise, company, plant, and warehouse facilities. Additionally, how to configure them in an ERP applicationRequired Licensure & Certifications
Requires an active and valid driver's licenseWorking Conditions
Work hours will be assigned based on business needs however, work hours will typically be Monday-Friday from 8 : 00 am to 5 : 00 pm. By request from the department manager or department director. Work hours may include irregular hours to assist in completing special tasks or assignmentsOut-of-regional travel may be required to attend training, seminars, or work-related eventsWork will be performed in the field, the office, and or remote setting if the job can support remote work and is approved by the department manager and department director or executiveSpecial Projects
Assist the management and or executive team when requested to complete special projects and complete all assignments within a negotiated time frame established by the department managerCompletion of other duties as assigned by the department manager as it relates to the program and positionBehavioral Competencies
Time Management
Candidate is comfortable with goal setting and working in a team settingExcellent time management skills and ability to multi-task and prioritize workTeamwork
Candidate is autonomous, self-motivated to complete work-related tasks and solve problems, reliable, customer service oriented, and intrinsically driven to collaborate with and help the organization achieve the overall department visions and goalsCandidate should be comfortable working autonomously and as a team, while always maintaining professionalismCandidate understands the urgency of ensuring business continuity and will set and manage reasonable expectations for stakeholders regarding the resolution of issues.Listening
Candidate must be able to understand and act upon verbal direction or explanation of support needResourcefulness
Caproblems. Candidate esitate to share creative or innovative ideas that will yield efficiency or provide resolution to needs or problems.Candidate will be proactive, working cross-functionally as needed to provide answers and solutionsEssential Job-Related Physical & Mental Requirements
Physical :
Ability to ascend and descend stairsAbility to bend, twist, kneel, stoop, and or reach for itemsAbility to detect and write effectivelyAbility to handle objectsAbility to have visual acuity to operate a motor vehicle and observe objects within the work settingAbility to hear with or without aidAbility to move around within an office setting and or other locations as neededAbility to operate office equipmentAbility to push, pull, and or squatAbility to remain in a stationary position for long periodsAbility to transport, adjust, and or move items up to 25 lbsAbility to have visual acuity to operate a motor vehicle and observe objects within the work settingMental :
Ability to accept constructive criticismAbility to anticipate needsAbility to cultivate a positive working environmentAbility to express self clearly and effectively, orally and in writing, and use ethical and professional judgmentAbility to deal professionally, ethically, and effectively with customers, co-workers, vendors, and the public including providing professional courtesy, tact, decision-making skills, prompt responsiveness, efficiency, and courteous customer service and assistance to allAbility to maintain regular attendanceAbility to meet deadlinesAbility to be professional and use professional judgment 100% of the timeAbility to multi-task and plan time efficiently 100% of the timeAbility to perform job description and duties with minor supervisionAbility to reason and analyze effectivelyAbility to solve practical problems as it relates to the positionAbility to understand, communicate, and comprehend information in EnglishAbility to work professionally with others 100% of the timeRequired to pass and maintain all mandatory trainingRequires the ability to work collaboratively in a team settingRequires the ability to treat everyone professionally with courtesy, decency, and respectWorksite Environmental Conditions
Ability to work aloneAbility to work closely with othersAbility to work long and or irregular hoursPotential exposure to tobacco productsMay be exposed to excessive noisesMay be subjected to both inside and outside environmental conditions, which include variations in temperature, dampness, humidity, heat, and coldMay be subjected to exposure to fumes, dust, gases, and or chemicalsMay be subjected to water and or liquidsTravel by motor vehicle, van, bus, or planeWe are an equal opportunity employer and prohibit unlawful discrimination per federal, state, and local laws. We value diversity and are committed to being an inclusive environment for all candidates and employees representing a variety of backgrounds, perspectives, and skills. All employment is based on qualifications. Qualified individuals must be able to perform all the functions listed in the job description with or without reasonable accommodation as based on ADA r
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