• Responsible for applying business improvement and reengineering principles 
to organizational development and process modernization projects
• Responsible for assisting in effectively transitioning existing project teams in the 
accomplishment of project activities and objectives
• Provide group facilitation, interviewing, training, and additional forms of 
knowledge transfer
• Skilled in areas such as, but not limited to, methodology development, change 
management, organization development, activity and data modeling,
performance measurements, benchmark and identifying best practices
• Demonstrate creative thinking and display strong communications skills
• Demonstrate action, implement concepts, and seek meaningful results to 
problems

1. Bachelor’s degree in IT or equivalent in a related field, advanced degree 
preferred
2. 7 years of progressive experience in business improvement projects with at 
least 3 years’ experience in CIS projects
3. Demonstrate track record of reengineering business processes 
particularly as they related to gas, water, and wastewater utilities
4. Clear understanding of the business process streamlining methodologies
5. Strong leadership, communication, and technical writing skills
6. Intermediate – expert level in Microsoft Office Suite, Teams, and Forms