What are the responsibilities and job description for the Customer Service Representative position at Garrett State Bank?
Job Requirements:
- 2 years’ experience in a financial institution
- Excellent written and verbal skills
- Experienced with Microsoft Office Suite
Specific Job Functions:
- Balance’s vault, teller sheets, and ATM
- Maintains knowledge of branch policies and procedures with respect to approving checks and overrides
- Participates in activities for generating new business such as sales calls and special events
- Answer phones-direct call to the appropriate staff according to customer needs and take message as needed
- Processes teller work
- Provides a complete range of customer services, including opening new accounts and selling services, explaining available financial institution products and services, and gathering customer information to process accounts including IRA’s, certificates and business accounts
- Prepares paperwork and assists customers in the signing of documents
- Answers customer inquiries and assists customers with other account issues
- Assists tellers in locating discrepancies
- Performs a variety of customer service activities, such as account holds, stop-payment orders, wire transfers and check confirmation
- Scheduling Office ~ tellers
- Supervise tellers while Branch Manager & Asst. Branch Manager are out of the office
- Assist in maintaining a professional business atmosphere
- Assist in other areas of the financial institution as needed