Claims Specialist

General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team

members while teaching you the skills to lead you to career advancement opportunities.

Overview:

The Claims Specialist will be responsible for processing insurance, warranty, and gap claims--ensuring all claims are handled efficiently and accurately . This role requires a strong understanding of insurance policies, excellent communication skills, and the ability to work under pressure . The Claims Specialist will be the primary point of contact for GECU members, providing them with updates and information regarding their claims .

This position involves reviewing and investing claims, coordinating with other departments, and ensuring compliance with company policies and regulations . The successful candidate will have a keen eye for detail, strong analytical skills, and the ability to handle sensitive information with discretion.

Essential Responsibilities:

• Determines covered insurance losses by studying provisions of a policy or certificate
• Establishes proof of loss by studying documentation and assembling additional information from outside sources
• Documents specific claims by completing and recording forms, reports, logs, and records
• Analyzes insurance claims to prevent fraud
• Prepares reports by collecting, analyzing and summarizing information
• Ensures legal compliance by following company policies, procedures, and guidelines, as well as state and federal insurance regulations.
• Maintains quality member service by following member services practices and responding to member inquiries
• Protects operations by keeping claims information confidential
• Process and submit cancellation requests for extended warranties to the dealerships, coordinating follow-up actions as needed.
• Systematically gather, categorize and file all necessary documentation for total loss gap claims, ensuring completeness and adherence to regulator and company requirements.
  
  
  

Education and Experience:

• High school diploma or GED required; Bachelor’s degree in a related field or equivalent experience
• Minimum of 2 years of experience in claims processing, insurance administration, dealer services or related role
  
  
  

Knowledge, Skills, and Abilities:

• Excellent communication and interpersonal skills
• Strong conflict resolution skills
• Ability to work under pressure and meet deadlines
• Strong Analytical and problem-solving skills; Proficient in analytical math
• Attention to detail and accuracy
• Proficiency in Microsoft Office Suite and excel
• Strong organizational and time management skills
• Member service-oriented mindset
• Ability to work independently and as part of a team
  
  
  

At GECU, we want to support your wellbeing by offering a wide range of benefits:

• Health, Dental and Vision insurance
• Life and Disability insurance options
• Paid Time Off starts accruing once hired and take your birthday off - paid
• 401k Retirement plan with up to a 10% match of your base gross compensation
• Tuition reimbursement opportunities & professional development
• Volunteer opportunities -and earn additional PTO hours!
• On-site clinics for Vaccines and Mammograms
  
  
  

And many more!

Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives!

General Electric Credit Union is an Equal Opportunity Employer