28 Customer Success Representative Jobs in Fishers, IN
Genesis Electrical Services is Hiring a Customer Success Representative Near Fishers, IN
Job Description
About Us
Genesis Electrical Service was founded in 1999. The founder and CEO set out to create a place where people love coming into work every day. Our goal is to be people who are:
Humble: We think about others more than ourselves.
Hungry: We passionately pursue the goal with energy and focus.
Smart: We communicate clearly and effectively.
Description:
In this role, you will be the primary point of contact for our valued customers, ensuring their success with our services. You will build strong relationships, proactively identify their needs, and become a trusted advisor. You will play a key role in driving customer satisfaction, retention, and growth.
Responsibilities:
- Answer inbound customer calls/emails and ensure they are set up for success.
- Provide ongoing support and answer customer questions in a timely and efficient manner.
- Proactively identify and address customer challenges to prevent churn.
- Track customer health and usage metrics, and identify opportunities for upsells.
- Collaborate with internal teams (e.g., electricians, sales, offices admin) to resolve customer issues and ensure their needs are met.
- Gather and analyze customer feedback to identify areas for service improvement.
Qualifications:
- Bachelor's degree in a relevant field (or equivalent experience)
- Minimum 1-2 years of experience in customer service or a related field
- Strong understanding of the customer journey and best practices in customer success
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work independently and as part of a team
- Proactive and self-motivated with a strong work ethic
- Proficiency in customer relationship management (CRM) software and other relevant tools
Benefits:
- Competitive salary and benefits package
- Opportunity to work in a fast-paced and dynamic environment
- Make a real impact on our company's success
- Be part of a collaborative and supportive team
Ready to join a growing company and make a difference? We look forward to hearing from you!
Job Summary
Full Time
$35k-44k (estimate)
06/27/2024
07/10/2024
genesiselectricalva.com
HENRICO, VA
25 - 50
Private
CRAIG ELLWANGER
$5M - $10M
Specialty Trade in Construction
Related Companies
The following is the career advancement route for Customer Success Representative positions, which can be used as a reference in future career path planning. As a Customer Success Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Representative. You can explore the career advancement for a Customer Success Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Representative job description and responsibilities
They can advocate for their customers by connecting the clients wishes to the business larger strategy.
01/27/2022: Lawrence, MA
Leverage as many data points as possible to create a comprehensive customer profile.
02/17/2022: Portsmouth, NH
Ensured positive customer experience by proactively managing and growing customer relationships.
03/09/2022: Lexington, KY
Build strong customer relationships to strengthen connectivity within the entrepreneurial ecosystem.
01/11/2022: Anderson, IN
Developed profitable relationships with current and prospective customers and provided exceptional customer support through attentiveness and extensive product knowledge.
03/07/2022: Kingsport, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Representative jobs
Communicate clearly with customers.
01/16/2022: Lincoln, NE
Listen to customer feedback and be proactive.
03/22/2022: Saint Louis, MO
The customer success manager should understand these emotions and feelings and respond accordingly.
02/24/2022: Bridgeport, CT
A customer success manager should know how to manage time and must be organized.
03/06/2022: Santa Ana, CA
A CSM must have this skill to understand and feel what customers feel.
03/27/2022: Billings, MT
Step 3: View the best colleges and universities for Customer Success Representative.
