1 Guest Services Supervisor (PT) Job in Mount Vernon, VA
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GEORGE WASHINGTON'S MOUNT VERNON is Hiring a Guest Services Supervisor (PT) Near Mount Vernon, VA
Part-Time
Please apply at https://jobapply.page.link/pBtkm
The Education and Guest Services Division provides meaningful learning opportunities for Mount Vernon’s one million annual visitors and students in classrooms around the country. Through a diverse portfolio of interpretive experiences, engaging public programs, and online resources, we expand each learner’s understanding of, and appreciation for, our nation’s Founding Father and the world in which he lived.
The Department of Guest Services facilitates guest access to, and use of, the estate. Guest Services manages ticketing operations, reservations, shuttle services, wharf operations, use of the Ford Orientation Center, and other guest amenities/services. This is not a remote position.
The environment is fast paced and requires us to work hand in hand, to be proactive and to never drop the ball, with the intention to create a seamless and smooth experience for our guests. We are always trying to be a step ahead. Starting rate for this position is $19/hour.
Guest Services Principles:
- Exceed audience learning expectations and ensure a level of access in which everyone is welcome – be friendly, respectful, engaging, compassionate, and flexible. Always remember that this visit may be their first and only experience with Mount Vernon.
- Encourage a meaningful appreciation of George Washington and the world in which he lived. Ensure that his legacies connects to the world our audiences live in today.
- Engage yourself in the mission of the Mount Vernon Ladies’ Association – take responsibility for your continued development and commit to collaboration. Care for your colleagues and be proud of what we accomplish together.
- Coordinate daily Guest Services operations in order to ensure a high-quality and consistent guest experience in a safe and friendly environment. Actively observe daily activity and report any quality issues and inconsistencies to departmental leadership. Monitor staff attendance and give morning briefings to ensure proper information sharing.
- Create and distribute schedules, make adjustments as necessary, and evaluate schedule adherence. Respond to guest issues as needed. Keep managers informed of all abnormalities of daily operations and maintain strong channels of communication.
- Assist departmental leadership with maintaining a positive work environment, encouraging morale, and providing staff with the tools necessary to succeed. Participate in daily coaching as needed, and provide any appropriate information about employee performance to managers in a timely manner.
- Facilitate the daily opening, closing, and security of all relevant facilities. Make certain that essential posts are staffed appropriately. Implement emergency procedures when necessary. Report any incidents and/or concerns related to the safety of our guests, staff, historic structures, and collections to departmental leadership in a timely manner.
- Perform Guest Services duties when needed. Maintain a thorough understanding of estate logistics, programs, and content. Be a model for others.
- Assist with other projects as needed.
- Relevant experience required.
- Excellent customer service skills and an outgoing, friendly, positive demeanor, is necessary.
- Strong communication skills are required.
- Must be responsible, flexible, punctual, and able to work well under pressure.
- Ability to work creatively and effectively as a member of a team.
- Special Requirements:
- Must be able to interact for long periods and move across large portions of the institution on varying surfaces, inside and outside, and in a variety of weather conditions.
- Must comply with: comprehensive dress code for uniformed staff; departmental standard operating procedures.
- Must work frequent weekends, evenings, and holidays.
- Retirement plan with employer matching.
- Meals and merchandise discounts.
- Free parking.
- Employee recognition at 5 years of service.
- Annual employee events.
- On-site gym.
Mount Vernon is dedicated to creating an inclusive environment for all employees. As an Equal Opportunity Employer, we are committed to building and retaining a team that represents a variety of skills, experiences and perspectives. All employment decisions are based on business needs, job requirements, performance, and qualifications without regard to race, religion or belief, national or ethnic origin, gender/sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital or domestic partnership status, veteran and military status, family or parental status, or any other status protected under federal, state, or local law. Mount Vernon will not tolerate discrimination or harassment based on any of these characteristics.
Job Summary
Part Time
Arts & Culture
$57k-77k (estimate)
01/28/2023
02/09/2023
mountvernon.org
MOUNT VERNON, VA
200 - 500
1853
JAMES REES
$50M - $200M
Arts & Culture
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The following is the career advancement route for Guest Services Supervisor (PT) positions, which can be used as a reference in future career path planning. As a Guest Services Supervisor (PT), it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Supervisor (PT). You can explore the career advancement for a Guest Services Supervisor (PT) below and select your interested title to get hiring information.
If you are interested in becoming a Guest Services Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Services Supervisor job description and responsibilities
Develop and maintain all capital budgets and provide optimal level of services to all guests and visitors coming to facility.
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Building a strong team and shape staff behaviors to accomplish desired results.
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Taking reservations, checking/checkout guest, assisting guest, responsible for auditing all front office daily transactions.
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Acting as hotel system liaison and performed all Guest Service Representative Functions.
02/19/2022: Idaho Falls, ID
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Services Supervisor jobs
A bachelor's degree from an accredited college or university with some previous supervisory experience would be sufficient to apply for the post of a guest services supervisor.
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Step 3: View the best colleges and universities for Guest Services Supervisor.
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