What are the responsibilities and job description for the Assistant Branch Manager position at Georgia Banking Company?
Description
Assists the branch manager in administering and directing employee coaching, sales/business development, marketing, and operations of the branch. Serves as a foundation of building customer loyalty and growing and retaining customer relationships at GBC.
Specific Job Functions
Assists the branch manager in administering and directing employee coaching, sales/business development, marketing, and operations of the branch. Serves as a foundation of building customer loyalty and growing and retaining customer relationships at GBC.
Specific Job Functions
- Manage, Coach, and Develop Branch staff on sales goals, service expectations, operational soundness, and all other aspects of the branch.
- Partners with manager in on-the-job training with cash recycler and core banking system.
- Supervise and sustains operational soundness within the Branch by establishing staffing schedules, performing audits, evaluating performance, and maintaining compliance.
- Ability to interact confidently with clients, and ability to identify, evaluate, and resolve client financial needs.
- Support sales promotion activities including promotional campaigns, marketing events, after hours and community service events.
- Assists with recruiting of the branch team, with the support of the Branch Manager.
- Ensuring the branch is adhering to the GBC Employee Service Standards and provide service excellence by going beyond the customer’s expectations, both internally and externally.
- Maintain knowledge of the Bank’s services and solutions to ensure the Employee Service Standards are met consistently.
- Accountable for performance of branch sales goals - while working with staff and branch manager to achieve individual goals.
- Perform regular audits of vault and cash recycler.
- Serve as backup to vault teller as needed.
- Manage branch security, safety, and compliance.
- Represents GBC to the community through excellent customer relations.
- Assists with customer complaints and acts upon them in a timely manner by knowing the bank’s policies and procedures.
- Responsible for the cleanliness of the bank as well as its presentation.
- Proven customer service skills and the ability to resolve problems quickly and efficiently.
- On the spot decision making skills.
- Must have strong leadership skills that can inspire and be able to mentor a group of people.
- Proven track record of effective management and sales driven.
- Excellent oral and written communication skills (clear, concise, correct).
- Attentive to deadlines and detail.
- Ability to demonstrate initiative and ownership.
- Detail oriented and well organized.
- Provide warm, friendly, and welcoming atmosphere for both customers and employees
- Computer proficiency (word, excel, etc..).
- 4 years of recent Customer Service Experience in retail branch banking.
- 1 years in a leadership role, with proven success, preferred.
- Bachelor’s degree preferred, or equivalent experience.
