What are the responsibilities and job description for the BDC Representative/Receptionist - Princeton Volkswagen NJ position at Georgica Auto Holdings LLC?
Summary
Serves as a front-line representative for the dealership, Reception/BDC
Essential Duties
Downloads and follows up on all dealership manifest and opportunities lists.
Answers all inbound profit center calls – Sales
Makes outbound prospecting calls inviting prospects to the dealership.
Make CSI follow-up calls.
Contacts all no-shows to reschedule missed appointments.
Advises customers on appointment reminders, and recall campaigns.
Works on service drive contacting customers for test drive opportunities.
Greets showroom customers and determines the nature of their visit.
Obtains and records basic demographic information about each customer, using dealership sales control system.
Answers basic customer inquiries. Refers more extensive inquiries to the appropriate person.
Directs customers to the correct department, notifies the appropriate salesperson that a customer is waiting, or introduces the customer to a salesperson.
Greets customers in the service department during morning rush hour and obtains basic customer information.
Serves as telephone back-up.
Serves as clerical back-up
Other tasks as assigned.
Compensation
salary plus commission $45,000 - $65,000
Qualifications
A successful Business Development Center needs the product knowledge, professionalism and empathy that customers look for today. Communication is extremely important in a sales department as it contributes to team-building with all dealership departments.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Salary : $45,000 - $65,000
