Traditional Counselor

Description

Put your administrative support skills to work for the Hennepin County Department of Community Corrections and Rehabilitation. One full-time Office Specialist III position is currently available in the Restitution Unit of Adult Field Services. Work hours are 8 AM to 4:30 PM Monday through Friday. This position is located at the Grain Exchange North Building at 301 Fourth Avenue South in downtown Minneapolis.

Hennepin County Community Corrections supervises about 30,000 offenders at any given point in time. Caseloads range from serious offenders on supervised release (parole) from state prison, to misdemeanor offenders who may need to pay restitution or perform community service. The Adult Field Services Division includes a variety of programs that deal with offenders at different points as they move through the criminal justice system.

Primary Duties And Responsibilities Include

• Provide front desk coverage, which involves a high level of in person and telephone public contact. Answer routine questions; assist clients in completing forms; accept and record corrections service fees and/or restitution payments.
• Assist probation officers to correctly process documents, working from verbal and/or written instructions or by independently gathering and compiling information from a variety of sources (e.g. file notes or documents and/or various databases).
• Input, retrieve and modify information stored in computerized systems.
• Determine court referral types; distribute appropriate forms based on type of referral.
• Compile and maintain accurate statistical information for monthly reporting.
• Provide training and assistance as needed to staff, volunteers and interns on Microsoft Word, Lotus Notes and database systems.
• Process high volume of incoming and outgoing mail.
• Assist with special projects as requested by supervisor.
  
  

The Ideal Candidate Must Have

• One of the following:
• Two or more years of full-time office clerical experience (or part-time experience to equal two years of full-time experience).
• Two or more years of related post high school education.
• An approved combination of related education and experience.
• Excellent customer service skills and the ability to conduct oneself professionally and handle sensitive/difficult issues in a confidential and tactful manner.
• Ability to establish and maintain rapport with the public and staff, and to work harmoniously in a team environment.
• Ability to interact effectively with individuals from socially, economically and culturally diverse backgrounds.
• Intermediate to advanced skill using Microsoft Word and Excel; and Lotus Notes or other electronic email/calendar programs; ability to accurately type at least 50 words per minute.
• Ability to perform high volume of data entry into computerized data systems.
• Ability to express ideas clearly in written and verbal communications.
• Ability to maintain professional boundaries.
• Strong work ethic; good personal organization and time management skills.
  
  

Invitations to interview will be based on an assessment of education and experience.

A criminal background check will be conducted post-interview.

Why work here?

Hennepin County Embraces The Total Rewards Philosophy. We Want Our Employees To Succeed – Not Only At Work But As They Move Through Life And Its Milestones. We Offer Advantages And Opportunities Others Can't – Including

• Meaningful work
• Public service
• Competitive pay
• Work-life balance
• Generous benefits
• Opportunities to grow
• Commitment to your success
  
  

By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents.

Employee Benefits Summary

Visit our benefits page to learn more: www.hennepin.us/employees

If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) Information about the impact of job changes on benefits can be found here.

01

If you would like to include a cover letter, you may copy or type it here.

02

This position is located in the Restitution Unit at the Grain Exchange North Building, 301 Fourth Avenue South in downtown Minneapolis. Are you willing to work at this location?

• Yes
• No
  
  

03

This position requires working from 8 AM to 4:30 PM Monday through Friday. Are you available to work these hours?

• Yes
• No
  
  

04

Please select from the choices below the answer or answers that best describe your office clerical experience and/or education.

• I have at least two years of full-time office clerical experience (or part-time experience to equal two years of full-time experience).
• I have two or more years of post high school education.
• I have a combination of post high school education and office clerical experience to equal at least two years.
• None of the above.
  
  

05

If you have completed post high school education, please list the school(s) you attended and indicate your major area(s) of specialization and any degree(s) received. If you do not have post high school education, type 'None' in the space provided.

06

This position requires working as part of a team in a team environment. Are you willing to work in a team setting?

• Yes
• No
  
  

07

Do you have paid clerical work experience where you performed the following functions: drafting correspondence or other business documents; creating or working with reports and reporting systems; using a variety of computerized systems to look up, create or maintain data; and organizing/maintaining electronic or paper filing systems and/or confidential information?

• Yes
• No
  
  

08

Briefly describe your clerical work experience performing functions such as: drafting correspondence or other business documents; creating or working with reports and reporting systems; using a variety of computerized systems to look up, create or maintain data; and organizing/maintaining electronic or paper filing systems and/or confidential information. Reference jobs listed in your resume. If you do not have this experience, type 'none' in the space provided.

09

Do you have recent work experience where your major responsibility was to greet customers in person and to answer and screen phone calls in a customer reception area?

• Yes
• No
  
  

10

Briefly describe your recent work experience where your major responsibility was to greet customers in person and to answer and screen phone calls in a customer reception area, referencing jobs listed on your resume. If you do not have this type of receptionist experience, type 'none' in the space provided.

11

Do you have work experience providing customer service by answering a variety of customer questions in person, via email and by telephone?

• Yes
• No
  
  

12

Briefly describe your experience providing customer service by answering a variety of customer questions in person, via email and by telephone, referencing jobs listed on your resume. If you do not have this type of customer service experience, type 'none' in the space provided.

13

Do you have experience working with client records that contained highly confidential information and had to be handled and stored according to specified security procedures?

• Yes
• No
  
  

14

Briefly describe your experience working with client records that contained highly confidential information and had to be handled and stored according to specified security procedures, referencing jobs listed on your resume. If you do not have this experience, type 'none' in the space provided.

15

Have you worked with customers or clients from culturally diverse backgrounds?

• Yes
• No
  
  

16

Describe briefly your experience working with customers or clients from culturally diverse backgrounds. If you do not have experience type 'none' in the space provided.

17

Do you have work experience in a department, unit or office where you were responsible for preparing and sorting outgoing and incoming mail?

• Yes
• No
  
  

18

Do you have work experience preparing business correspondence using Microsoft Word?

• Yes
• No
  
  

19

Indicate your experience using Microsoft Word. Check EACH function you have performed. (If you have not used Microsoft Word, check 'None of the above'.)

• Enter and edit text.
• Select, move and copy text.
• Check spelling and grammar.
• Set and remove tabs.
• Create page breaks.
• Create numbered and bulleted lists.
• Create headers and footers.
• Create shortcut keys.
• Sort data.
• Apply borders and shading.
• Insert clip art/graphics.
• Size and format graphics.
• Customize toolbars.
• Use mail merge to create form letters and labels.
• Create, run and edit macros.
• Create, navigate and edit columns.
• Electronically route documents for review.
• Use the comments function.
• None of the above.
  
  

20

What is your timed typing speed in words per minute (you may be asked to demonstrate your typing skills at the time of a job interview)? (If you do not know your typing speed, you may take a free typing test at www.typingtest.com.)

• I do not type.
• 29 or fewer words per minute
• 30-34 words per minute
• 35-39 words per minute
• 40-44 words per minute
• 45-49 words per minute
• 50-54 words per minute
• 55-59 words per minute
• 60-69 words per minute
• 70-79 words per minute
• 80 or more words per minute
  
  

21

Do you have work experience where looking up and maintaining information in electronic databases (other than an email system) was a significant part of your job?

• Yes
• No
  
  

22

Do you have work experience performing a high volume of data entry from paper documents and forms into computerized data bases?

• Yes
• No
  
  

23

Briefly describe your work experience performing a high volume of data entry from paper documents and forms into computerized data bases, referencing jobs listed on your resume. If you do not have this experience, type 'none' in the space provided.

24

Do you have work experience using Microsoft Excel?

• Yes
• No
  
  

25

Indicate your experience using Microsoft Excel. Check EACH function you have performed. (If you have not used Microsoft Excel, check 'None of the above'.) (You may be required to produce a work product using these functions as part of a job interview process.)

• Create a new workbook.
• Open, close and save a workbook.
• Use AutoFill function.
• Set page margins.
• Format numbers, text, columns, rows and cells.
• View multiple panes.
• Insert, delete, copy and move worksheets.
• Use formulas.
• Create charts.
• Use drawing tools.
• Insert graphics.
• Work with databases.
• Create a criteria range.
• Place formulas in data tables.
• Use Solver.
• Create default templates.
• Share workbooks.
• Format chart objects.
• Create custom toolbars.
• None of the above.
  
  

26

Do you have experience working with Microsoft Outlook/Express, Lotus Notes, or other electronic email/calendar packages?

• Yes
• No
  
  

27

Which of the following functions have you performed utilizing Lotus Notes?

• Email
• Calendar
• Resource Reservations
• Requests for Board Action (RBA)
• Other
• None of the above
  
  

28

Your response to this question will help us evaluate the effectiveness of our recruiting sources & methods. Please choose the ONE source that most closely describes how you FIRST learned about this open competitive job opening. PLEASE REVIEW ALL POSSIBLE CHOICES BEFORE MAKING YOUR SELECTION.

• Hennepin County: Employment Opportunities Web Page
• Hennepin County: Received Job Email Notification
• Hennepin County: From a Human Resources Employee
• Hennepin County: From Another Employee (Not in Human Resources)
• Hennepin County: Telephone Jobline
• Hennepin County: Walk-in to Human Resources Lobby
• Hennepin County: You Were Previously Employed by Hennepin County
• Hennepin County: You Worked as an Intern/Trainee/Temporary Staff/Volunteer Related to this Position
• Online: MNJobNetwork.com / JobsInMinneapolis / JobsInStPaul.com
• Online: GovernmentJobs.com
• Online: MinnesotaDiversity.com
• Online: MN Council of NonProfits Website (www.mncn.org)
• Online: MN Job Bank (MN Workforce Centers)
• Online: Star-Tribune Jobs Website
• Online: Monster.com
• Online: CareerBuilder.com
• Online: Yahoo HotJobs.com
• Online: DICE.com
• Online: Craigslist.com
• Online: U of M GoldPass System
• Online: Land-it.org
• Online: A Professional Association Website (any)
• Online: Received eNewsletter, eMagazine or eBlast
• Online: OTHER Diversity/Community Website (not listed above)
• Online: OTHER College/University Website (not listed above)
• Online: OTHER General Employment Website (not listed above)
• Print Ad: Star-Tribune
• Print Ad: Local Community/Diversity Newspaper or Periodical
• Print Ad: College/University Newspaper or Periodical
• Print Ad: Professional Association Print Publication (any)
• Print Ad: OTHER Print Publication (not listed above
• Event: Job/Career Fair
• Event: Community Festival/Event
• Event: Professional Association Meeting/Conference
• Other: Direct Mailing to Home/Office
• Other: Employment Service Posting/Referral
• Other: Friend/Family/Co-worker (Not a Hennepin County Employee)
• Other: Teacher/Professor/Career Counselor/Mentor/Coach
• Other: Banner/Poster/Billboard/Sign
• StarTribune Virtual Career Fair
  
  

29

If You Selected JOB/CAREER FAIR, COMMUNITY EVENT, PROFESSIONAL ASSOCIATION Or OTHER For Any Category Above, Please List The Exact Name Of The Specific Source Here

• Required Question