What are the responsibilities and job description for the Customer Service Representative position at Glades INC?
Job Description: Customer Service Representative
Location: Deerfield Beach
Employment Type: [Full-Time]
Position Overview:
Base Salary Commission averaging $70,000- $75,000
We are seeking a dedicated and empathetic Customer Service Representative to join our health insurance team. In this role, you will be the first point of contact for our valued members, assisting with inquiries, resolving concerns, and ensuring a positive customer experience. This position is perfect for someone with a passion for helping others and a strong ability to navigate complex information with ease.
Key Responsibilities:
- Member Support:
- Respond to inquiries via phone, email, and chat, addressing questions related to health insurance plans, coverage, claims, and billing.
- Provide clear, accurate, and timely information to customers.
- Problem Resolution:
- Investigate and resolve member issues, escalating complex cases as necessary.
- Follow up to ensure resolution and member satisfaction.
- Claims Assistance:
- Guide members through the claims process, explaining benefits and coverage details.
- Research claim status and discrepancies to provide resolutions.
- Plan Guidance:
- Assist members in selecting and understanding the best health insurance plans based on their needs.
- Educate customers on policy changes, benefits, and wellness programs.
- Compliance:
- Maintain confidentiality of sensitive information and adhere to company and regulatory guidelines.
- Document member interactions in the system accurately and comprehensively.
Qualifications:
- Education:
- High school diploma or equivalent required; Associate or Bachelor's degree preferred.
- Experience:
- 1–2 years of customer service experience, preferably in healthcare, insurance, or a call center environment.
- Skills:
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency in using customer relationship management (CRM) systems and Microsoft Office Suite.
- Ability to multitask in a fast-paced environment.
- Traits:
- Empathy and patience when dealing with customer concerns.
- Attention to detail and commitment to quality.
What We Offer:
- Competitive salary and performance bonuses.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Paid time off and holidays.
- Professional development and training opportunities.
- A supportive and inclusive work environment.
EOE
Job Type: Full-time
Pay: $70,000.00 - $75,000.00 per year
Benefits:
- Health insurance
- Paid time off
Shift:
- Day shift
Experience:
- Customer service: 2 years (Required)
- Health Insurance: 2 years (Preferred)
License/Certification:
- Health Insurance License (240) (Required)
Ability to Commute:
- Deerfield Beach, FL 33443 (Required)
Work Location: In person
Salary : $70,000 - $75,000
