What are the responsibilities and job description for the Retail Operations Manager position at GlassesUSA?
GlassesUSA.com is a pioneering online eyewear retailer, committed to delivering quality products to millions of satisfied customers. With our innovative technology and data-driven strategies, we are at the forefront of eCommerce.
Role Overview
The Retail Operations Manager will oversee and drive operational excellence across our three eyewear stores, positioning the company for successful nationwide expansion. This role will ensure seamless daily operations, exceptional customer experiences, and consistent achievement of financial and operational goals. The Retail Operations Manager will be the key liaison between store teams and senior leadership, balancing strategic planning with hands-on execution.
Key Responsibilities
- Develop, implement, and maintain standardized operational procedures and policies across stores to ensure consistency and efficiency.
- Oversee inventory management, including prescription glasses, sunglasses, and accessories, to optimize stock levels and minimize shrinkage.
- Monitor and analyze key performance and sales metrics (KPIs) to identify opportunities for improvement and implement action plans.
- Provide store managers leadership, coaching, and support to empower high-performing teams.
- Partner with HR to recruit, assist train, and retain top talent aligned with our customer-centric culture.
- Conduct regular store visits to ensure team adherence to company standards and deliver actionable feedback.
- Experience in retail marketing, visual merchandising or similar experience.
- Ensure stores deliver outstanding service, aligning with brand values and customer expectations.
- Manage customer feedback channels, resolving escalated concerns promptly and effectively.
Qualifications
- Experience: Minimum of 2-4 years in retail operations management, preferably in the eyewear, optical, or healthcare industries.
- Leadership: Proven ability to lead multi-site teams and drive results in a customer-focused environment.
- Travel: Willingness to travel frequently, with flexibility for extended trips as new locations are launched.
Skills
- Strong organizational and project management skills.
- Data-driven decision-making and analytical insight.
- Excellent interpersonal and communication abilities.
- Proficiency in retail management software and tools.
Location: Based in Boston, with frequent travel across store locations and future national sites.
Reports to: VP of Customer Experience and Retail.
