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Implementation Specialist I
Full Time 1 Month Ago
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Global Payment Holding Company is Hiring an Implementation Specialist I Near Oklahoma, OK

Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together. The Implementation Specialist builds the new client account and supports the new client during their initial integration and processing of first payrolls with the Heartland Payroll System. The Implementation Specialist is accountable for managing a portfolio of new basic clients and is the first touch point in the client’s experience using Heartland Payroll. What will you be doing? Drive client engagement by being the single point of contact for the client from post sale through initial payroll processing period before the turnover to the Client Services Team. Develop strong client relationships through care, focus and quality in every step of the client experience. Become an expert in the Heartland Payroll System and support new basic clients with varying levels of sophistication. Compare and contrast the previous payroll system to the Heartland Payroll System to ensure accurate account build and accurate payroll processing. Assist clients to navigate and learn technical aspects and self-service options. Ability to self-direct as circumstances change and priorities shift without micromanagement to support an entrepreneur-spirited work environment. Maintain working knowledge of all compliance and regulatory procedures to ensure new clients conform with operational goals and procedures. Build strong relationships with internal and external partners to achieve top-notch client experience and client retention. Effectively communicate and professionally represent New Client Services and Payroll Operations internally and externally. What are the requirements? Bachelor’s Degree required or equivalent years of experience 1 years experience in technology, customer-facing role or sales Computer literate with strong technical aptitude and a drive to learn Proven ability to manage a portfolio of accounts with prioritization and multitasking abilities Demonstrates client-centric mentality with empathy, care and high engagement attitude Ability to successfully operate in an entrepreneurially-spirited work environment Must have analytical, problem solving and critical thinking skills and comfortable making quality decisions Strong verbal and written communication and interpersonal skills, with the ability to be personable yet persistent High personal accountability to meet team and individual metrics Outstanding organizational and follow up skills 2 years experience in Operations, Sales Support or client-facing position Responsible for other duties or projects as assigned. Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. Join Our Talent Community! Heartland is a financial technology company focused on fast, simple, and secure payment processing and payroll services. Our products include point of sale systems, online and mobile payments, HR tools, customer engagement efforts, capital lending, and much more. We serve nearly every industry and are proud to help businesses prosper through creative solutions, customer advocacy, and unmatched service. At Heartland, our guiding principles are innovation, quality, customer care, security, and transparency, and we incorporate those values into our partnerships with more than 750,000 nationwide clients. We work with small businesses, large corporations, retailers, restaurants, nonprofits, municipalities, schools and medical providers, among many others, to ensure businesses run smoothly and efficiently and that they endure well into the future. Heartland was founded in 1997 and is headquartered in Oklahoma City, Oklahoma. We have more than 3,800 employees across the United States and are always looking to grow our team. With some of the most talented leaders and employees in the industry, Heartland continues to set the standard for excellence in the financial tech world. To learn more, visit www.heartland.us/mycareer. Heartland is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need. Heartland’s parent company is Global Payments Inc. (NYSE: GPN), a worldwide provider of payment technology and software solutions delivering innovative services and business solutions to customers around the world. Headquartered in Atlanta, Georgia with more than 11,000 employees worldwide, Global Payments is a member of the S&P 500 with customers and partners in 32 countries throughout North America, Europe, the Asia-Pacific region, and South America. For more information about Global Payments, please visit www.globalpaymentsinc.com.

Job Summary

JOB TYPE

Full Time

POST DATE

02/06/2023

EXPIRATION DATE

12/19/2023

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The job skills required for Implementation Specialist I include Problem Solving, Client Service, Written Communication, Innovation, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be an Implementation Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Implementation Specialist I. Select any job title you are interested in and start to search job requirements.

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