IT Systems Administrator

Glosten is seeking a full-time IT Systems Administrator to join our team and will be based in Billerica, MA. Glosten IT continuously strives to improve our technical performance to better serve our associate and company needs. We believe the secret to our success is our talented associates and our culture of mutual respect and cooperation.

We are an employee-owned company drawn to unique and challenging marine projects. We have grown steadily and deliberately to a team of more than 120 employees who are ready to solve complex problems and think outside the box.

We are looking for candidates who:

• Are passionate about the successful implementation and support of business-critical systems and services.
• Are committed to client service, taking on all problems as our own, with a sense of urgency and commitment to resolution and support throughout.
• Are committed to the highest levels of personal integrity regarding sensitive, private, and/or confidential information.
• Thrive in a culture of collaboration, innovation, and integrity.

Primary Responsibilities:

• Performs analytical, technical, and administrative work in the planning and installation of new and existing desktop, laptop, and tablet computers.
• Troubleshoot and resolve day-to-day end-user network, hardware, operating system, and software issues.
• Support LANs, WANs, network segments, Internet, and intranet systems. Assign configuration of authentication and authorization of domain AD and Azure AD services.
• Provide user training/guidance for local and remote network access as well as on-premises and cloud-based applications and systems.
• Provide installation and licensing support for a comprehensive and varied suite of engineering software and business applications.
• Work with vendors to help procure hardware, software, support, and maintenance.
• Billerica, MA office attendance 5 days a week.
• Provide company-wide support through the IT team on a 24/7/365 basis.

Required Experience:

• 2 years in IT systems administration.
• Strong technical and troubleshooting aptitude.
• Experience with installation and support of Microsoft Windows Server, Windows AD, Windows 10/11, and associated Windows networking.
• Experience with installation and support of Microsoft O365 applications and services.
• Demonstrate solid written and verbal communication skills.
• Due to the nature of the role and the access needed, US citizenship is required.
• Must be able to pass background check.

Other Experience (preferred, but not required):

• Experience with Microsoft Exchange 365 and Azure AD.
• VMware vSphere (Enterprise Plus) w/ vSAN and Horizon (Enterprise) w/ vGPU.
• Dell/EMC PE servers, SC SAN storage, HPC, and networking (Layer 2 and 3).
• Microsoft technologies (Exchange, Project server, SharePoint).
• WatchGuard firewall management and secure private networking.
• BYOD device support (iOS, Android, etc).

Some travel and fieldwork might be required. Some project assignments will require a valid driver's license. Ability to reach above and below the waist; ability to lift/carry supplies and objects weighing up to 40 lbs. Periodic off hours and weekend work will be required for necessary IT infrastructure maintenance and support.

Glosten offers a comprehensive benefits package including medical/dental coverage, paid time off, tuition reimbursement, bonus and profit-sharing plans, and a 401(k) plan.

Glosten is proud to provide equal employment opportunities to all employees and applicants for employment. To provide equal employment and advancement opportunities to all, employment decisions will be based on merit, qualifications, and abilities. Glosten does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status or genetic information in accordance with applicable state and federal laws.

Visit our website (www.glosten.com) and our social media pages to learn more about who we are, our projects and clients, and what is happening at Glosten.

Application Instructions:

Interested applicants can apply via our applicant center using the pane on the right side of this page. To be considered for this position, you'll need to submit the following items:

• Cover letter
• Resume

Applicants missing any documentation will not be considered.

Salary : $34 - $60