What are the responsibilities and job description for the Data Center Technician position at Glow Networks?
Essential Functions:
- Install and commission routers and switches in Data Center and other communications facilities
- Perform physical installation including site survey, "rack and stack", cabling, fiber, and some power and ground cable work
- Commission newly installed equipment, verify power-up, and support on-site integration, as needed by customer
- Run new cabling as needed; use existing cable plant when appropriate
- Install 25 pair and CAT 5e cables. RJ45/RJ48 connectors, optical fibers and connectors, perform port testing, labeling and dress all wiring, per corporate standards
- Clean and Test fibers using OTDR
Other Functions:
- Document work performed per customer standard requirements
- Complete all required tests to gain access to customer facility
- Read and understand Scope of Work (SOW) and Memorandum of Procedure (MOP)
- Complete all technical reading and study requirements to install new equipment
- Must be familiar with and be able to comply with standard facility protocols
Work Environment/Physical Demands:
- Work will be performed in a Telephone Central Office or Data Center with cold air conditioning and a moderate background noise environment
- Must have own standard tools, per tool list; company will provide specialized tools
- Extensive use of hand tools, wire cutters, pliers, screwdrivers and specialized wiring tools; electronic tablet to track work tasks; some power tools may also be used
- Adhere to all safety standards around low voltage and high voltage electric power
- 100% travel, road trips, flights, long and short hotel stays
- Extensive driving may be required
Required Education/Experience and Competencies:
- High School Diploma or GED is required
- Valid driver's license and good driving record are required
- Must pass background check and drug screen
- Expert installation skills with low-voltage electric and light gauge wiring used for signaling
- Proficient with hand tools such as pliers, wire cutters, wire strippers, screwdrivers, etc.
- Familiar with Data Center entry, safety and work procedures, facility layout, power, ground, and ancillary equipment operation, troubleshooting and problem resolution
- Familiar with Service Provider routers from Cisco (CSRx, ASRx, 7600, etc.) and/or Nokia (ALU 7750, 7705, etc.) or Ciena OM 6500, or other OEM
- Familiar with power tools such as battery-operated drills and electric soldering irons
- High physical flexibility including bending, stooping, laying down, and climbing ladders to reach cross connects
- Familiar with provisioning orders, wiring, and troubleshooting process and procedures
- English language comm skills; must be able to communicate clearly and concisely with other team members who may have limited English language proficiency
- Must be willing and able to train lower-level technicians as needed
- Maintain a positive attitude and work as a contributing team player
- Able to work daytime shifts and nighttime maintenance windows, as required
