What are the responsibilities and job description for the Warehouse Technician position at Goodmans, Inc.?
TITLE: Warehouse Technician
SCOPE OF RESPONSIBILITIES:
Receive inbound shipments, document condition, locate and document location of items and prepare items for load out at
the warehouse. Collaborate with cross-functional leaders and employees to share knowledge and improve outcomes.
ESSENTIAL FUNCTIONS:
PROBLEM-SOLVING:
Create an environment where employees feel compelled to reduce human struggle and waste.
Model and encourage others to highlight, track and help solve problems.
Use the following framework for problem-solving:
• Document Current Condition
• Plan
• Do
• Check
• Act
Use visual tools for communication of past, present and future problem solving.
Develop others to share and test knowledge and ideas that improve the quality and speed of workflow.
PERFORMANCE:
Provide project and customer-appropriate solutions that help us win and retain customers.
Receive, store, pull and stage furniture in a safe and cost-effective manner.
Manage inventory accuracy for sold order and asset management customers.
Manage the merchandise return policy to ensure warehouse is organized and that product is documented, and
disposition plan is carried out.
Response times and quality of internal and external communications and deliverables must meet or exceed customer
expectations.
Create and Provide Visual Tools to manage workload and share progress towards goals (KPI’s).
FOCUS ON ACHIEVING CORPORATE OBJECTIVES:
• Reduce Punch Lists
• Improve Margins
• Fill the funnel
• Prepare installation for success
DEVELOPMENT OF SELF AND OTHERS:
Create an environment of continuous learning about:
• Goodmans History
• Goodmans Process
• Technology
• Product Applications
• Product Specifications
• Product Installation
• Communication and Presentation Skills
• Code Compliance
• Workplace Health and Safety2
Warehouse Technician 2020.doc
• Engagement in our Community
• Mentorship
• Sharing Knowledge
VALUES:
Model and encourage behavior that is aligned with our values:
• People- The welfare of our people is our priority.
• Connectedness – Goodmans is not isolated, we are connected the community and the planet.
• Foresight – Goodmans never stops thinking.
• Improvement – Goodmans will continually seek improvement.
• Transparency – We will be open and honest in our interactions with employees and customers.
CULTURE:
Model and encourage behavior that promotes our culture:
• Make the customer’s day better
• Inspire the community with our purpose
• Be excellent, together
• Invest in the growth of our people
• Celebrate success
• Learn from mistakes and teach others
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QUALIFICATIONS AND COMPETENCIES:
Two years of experience in warehouse and inventory management, processes and procedures.
COMPETENCIES:
Accountability and Consistency Communications Effectiveness and Customer Focus
Goal Driven Initiative and Positive Attitude
Problem Solving Professionalism
Teamwork Training and Personal Development
Customer Service Developing Team Members
Process Knowledge Product Knowledge
Project Knowledge Quality Focus
Space Planning Time Management
PHYSICAL REQUIREMENTS:
See attached analysis of physical demands of position.
COMPANY PROPERTY AND OTHER REQUIREMENTS:
DOT Clearance Yes No
Must pass background check
Forklift Certification Yes No
OSHA Certification Yes No
