Key Holder

Position Objective:

Responsible for ensuring a positive shopping experience for customers and accurate cash handling at the register. Also, responsible for opening or closing the store and performing the duties associated with this responsibility.

Essential Duties:

• Provide world class customer service that includes greeting and thanking customers or donors and asking all customers to Give At the Register when processing sales transactions.
• Handle and process cash following organization policy if assigned to cash register.
• Open or close store as assigned and perform opening or closing duties.
• Prepare nightly reports and submit.
• Bank deposit as needed.
• Assist with risk management and theft prevention.
• Assist with stocking and rotating merchandise in the store.
• Keep work area neat, clean, and safe.
• Load and unload production shipments as needed.
• Pull items from the floor to ensure proper rotation of goods following the One Touch Method
• Complies with all safety and security policies as directed.
• Other duties assigned by Goodwill

Essential Skills:

• 1 years prior retail experience
• Above average written and verbal communication skills
• Basic digital literacy

Core Competencies:

• Ability to demonstrate concern for satisfying one’s external and/or internal customers.
• Ability to identify the information needed to clarify a situation.
• Ability to ensure that information is passed on to others who should be kept informed.
• Ability to notice, interpret, and anticipate others’ concerns and feeling, and to communicate this awareness empathetically to others.
• Ability to tackle a problem by using a logical, systematic, sequential approach.
• Ability to anticipate the implications and consequences of situation and take appropriate action.
• Ability to find effective solutions by taking a holistic, abstract, or theoretical perspective.
• Ability to keep functioning effectively when under pressure.
• Ability to develop, sponsor, or support the introduction of new and improved methods.
• The ability to accept change or a new way of performing a task.

Education:

Basic reading, math, and counting.
High School diploma or GED required preferred.

Work Environment:

Retail environment with fluorescent lighting and climate-controlled temperature. Occasional exposure to dust, lint, and other irritants generated by the sorting and handling of donated goods. Occasional exposure to outdoor weather conditions. Frequent nontraditional (nights and weekends) hours. Some instances of short deadlines and fast paced situations or demands.