What are the responsibilities and job description for the Ecommerce Associate position at Goodwill Northern Michigan?
Job Details
Description
Are you a great online shopper, with tech skills galore? Do your friends ask you to take the photo? Do you enjoy the thrill of selling a unique treasure to the right shopper? Goodwill Northern Michigan is looking for full and part-time Ecommerce Associates who can get our gently used gems to sparkle online. We have all the cool tech, like Cubiscan and Packsize machines for shipping, and light booths. Where else is testing a video game part of your job?!
Position Description:
The Ecommerce Associate is proficient in all areas of our ecommerce operation. This includes identifying items to be listed, photographing items, listing items for sale on various Ecommerce platforms, through product fulfillment. This position requires someone who is highly organized, detail-oriented, and can multitask effectively in a fast-paced environment.
Essential Functions:
1. Use of computers and various software.
2. Use of smart phones, barcode readers and other necessary equipment for taking photos, and scanning barcodes.
3. Use of shipping equipment including but not limited to Cubiscan, Packsize box machine, and paper shredder.
Primary Responsibilities:
1. Support the mission and vision of Goodwill Industries of Northern Michigan.
2. Perform work in a safe manner by observing all Goodwill Northern Michigan safety policies and procedures.
3. Interact with all Goodwill Northern Michigan team members, clients, and customers in a professional manner.
4. Respect the diversity of others, including but not limited to, those with cultural, ethnic, and gender differences, individuals experiencing homelessness, and persons with visible and non-visible disabilities.
5. Maintain Ecommerce productivity goals in the following areas.
- Sort and receive incoming saleable items accurately, discarding prohibited items.
- Test functionality of certain items, particularly electronics.
- Authenticate items as needed.
- Photograph items in an aesthetic manner for use in online listings.
- Accurately describe items in written format to list items for sale on various eCommerce platforms.
- Shelve and pull items from inventory.
- Accurately pack and ship sold items.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
6. Ensure a clean and organized work area.
7. Maintain a high degree of professionalism in written and verbal communications with customers, and business associates.
8. Assist in development and execution of training for retail/salvage staff to identify items appropriate for Ecommerce sale.
9. Practice and be a role model for all loss prevention and safety rules.
10. Report all questionable activity or concerns regarding these policies to supervisor.
11. Use of computer and programs required to conduct business.
12. Perform other duties as assigned by management.
13. Other duties as assigned by manager.
Reports to: Ecommerce Manager
Supervises: None
Education, Licenses, Certifications and Experience:
1. High school graduate or GED required.
2. Previous experience listing items for sale on a digital platform is desirable.
Knowledge, Skills and Abilities:
1. Ability to communicate effectively with peers, management, customers, and people with disabilities.
2. Ability to develop strong computer skills with a good working knowledge of the Internet and Microsoft Office - Outlook, Word, Excel.
3. Ability to develop a working knowledge of e-commerce software.
4. Attention to detail.
5. Ability to read, count and write to accurately complete all transactions and documentation.
6. Ability to operate and use all necessary equipment.
7. Self-directed with the ability to work independently as well as alongside a team.
8. Excellent organizational skills.
9. Ability to work varied hours and days as business dictates, which may include weekends and holidays.
Physical Requirements:
1. Works in an environment with occasional high stress, and short deadlines, occasionally requiring overtime.
2. Sits stands and walks for most of the workday.
3. Routinely bends, stoops, pushes, pulls, reaches, kneels, twists, turns throughout the day.
4. Ability to lift up to 50 pounds.
5. May be required to exert 150 – 300 pounds of force.
6. Operate pallet jack.
7. Ability to see and identify colors and shades.
The above statements are intended to describe the general nature and level of the work being performed by an individual assigned to this work. This is not an exhaustive list of all duties and responsibilities. Goodwill Industries of Northern Michigan management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
Salary : $15 - $17
