Front Office Manager

Corporate Overview:

Through planned growth in selective locations throughout the United States., Wright Investments, Inc. has become an award-winning leader in the hospitality field since 1982 -- both as an owner and a third-party manager. Our successful hotel properties provide significant financial returns for ownership, quality experiences for our guests, and rewarding professional careers for our employees. The foundation of our success is in the relationships we build with our employees, our guests, and our financial partners.

Wright Investments / Hospitality Management Advisors, Inc. is currently recruiting for the position of:

Front Office Manager

Grand Adirondack – Lake Placid, NY

The Front Office Manager plays a crucial role in ensuring the smooth operation of the front desk and guest services at our hotel or resort. This position is responsible for overseeing all front office activities, managing staff, and ensuring exceptional customer service for all guests. The ideal candidate will possess strong leadership skills, a background in hospitality, and the ability to communicate effectively with both guests and team members.

Responsibilities:

• Direct, maintain, and exceed front office standards regarding guest satisfaction and front office procedures, including night audit.
• Maximize guest service opportunities and increase / maintain guest satisfaction scores.
• Respond to and resolve all guest issues in a timely and appropriate manner.
• Maintain inventory and supplies and adhere to all inventory cost controls.
• Complete work schedules based on forecasted occupancy and monitor payroll expenses, adjusting as necessary
• Maintain constant communication with other departments including Housekeeping, Accounting, and Sales.
• Have a working knowledge of night audit responsibilities and procedures.
• Maintain and uphold all company and brand policies and brand procedures and implement controls as necessary.
• Maintain security of master keys and the approved sign-out procedure for master keys.
• Maintain effective departmental communication as well as recognition programs through the use of stand-up meetings, staff meetings, log books, bulletin boards, hand-outs, flyers, etc…
• Oversee emergency procedures and related emergency equipment in order to comply with federal, state, and local laws as well as ensuring safety of guests and employees.
• Be constantly alert of any security and/or safety issues and notify supervisor of any perceived security and/or safety threats.
• Maintain an organized and clean work area; always practice and ensure a safe work environment.
• Utilize phone systems effectively to manage incoming calls and guest requests.

Requirements:

• Prefer three (3) years of applicable experience.
• Proficient in Property PMS system operation.
• Experience with a point of sale system used in full service environments.
• Experience with M3 accounting system a plus.
• Previous experience in hotel management or a similar role within the hospitality industry is preferred.
• Strong customer service skills with a passion for providing exceptional guest experiences.
• Bilingual or multilingual abilities are a plus to cater to diverse clientele.
• Familiarity with night audit processes is advantageous.
• Proficient in using phone systems and hotel management software.
• Excellent communication skills, both verbal and written, with an emphasis on professionalism.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.

Benefits: Medical; dental; vision; prescription drug; 401(k); Flexible Spending Account; employer-sponsored life insurance, long-term, and short-term disability; employee assistance program; voluntary life insurance; vacation; paid holidays.

Wright Investments / Hospitality Management Advisors, is an equal opportunity employer and performs background checks, reference checks, pre-employment drug screening, and participates in E-Verify.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift

Experience:

• Hotel experience: 2 years (Preferred)

Ability to Commute:

• Lake Placid, NY 12946 (Required)

Ability to Relocate:

• Lake Placid, NY 12946: Relocate before starting work (Required)

Work Location: In person

Salary : $65,000