JOB SUMMARY

The overall objective and purpose of the Housekeeping Supervisor are to assist the Executive Housekeeper and/or Housekeeping Manager in the daily operations of the Housekeeping department and ensure both qualities of product and productivity of labor in this area. The incumbent is responsible for relentlessly inspiring, coaching, and training staff to exceed our guests’ expectations. They are to provide inspiring and strategic leadership while directing the activities of the Housekeeping Department in support of the mission, core values, standards, and goals established by the company.

CORE RESPONSIBILITIES

Primary areas of responsibility include, but are not limited to the following:

• Oversees and manages the performance of housekeepers to ensure efficient and profitable operations.
• Coach and train all housekeepers to ensure superior products for guest satisfaction.
• Inspects guestrooms and gives appropriate feedback to housekeepers
• Periodically inventories supplies and equipment
• Effectively execute the flow of work through assigning tasks of sorting, washing, folding, and ironing according to company guidelines.
• Inspects and evaluates physical condition of establishment
• Prepare and analyze reports on labor cost and production of operation
• Participate in the daily line-up and regular training/departmental meetings
• Maintain Supplies and report to Executive Housekeeping Manager Items to be ordered for efficient operations on a daily basis
• Adhere to safety guidelines
• Assists with corrective action to continuously improve service results
• Assists with interviews, schedules, training, coaching, and counseling, resolving problems, providing open communication, and recommending discipline when appropriate

KNOWLEDGE, SKILLS, AND ABILITIES

• To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.
• Strategic business leader - Works strategically to devise plans in alignment with organizational goals.
• Cultivates engagement - Builds loyalty to the company and not to themselves. Proven ability to host/facilitate effective meetings, motivate teams to produce results with tight timeframes while simultaneously managing several projects.
• Generates alignment - Ensures proper time and effort is spent to build high-level performance and consistency throughout collection.
• Leads with courage - Provides a culture of accountability.
• Execution of plans - Utilizes our systems, tools, and resources to accomplish results and achieve goals
• Strong level of written, verbal, and interpersonal communication skills.
• Ability to prioritize and organize work assignments
• Ability to balance a variety of tasks while maintaining the highest of quality standards
• Ability to read and recognize various tools and chemicals used throughout the cleaning process
• Comprehensive knowledge of a safe work environment

SUPERVISORY RESPONSIBILITIES

• Supervisory and leadership responsibilities include achieving results through providing direction and accountability of the following Grand Performers within the culture and policies established by the Kessler Collection.
• Housekeeping inspectors
• Room Attendants
• House person
• Public Area Attendant
• Night Utility

MINIMUM QUALIFICATIONS

• High school diploma or General Education Degree – required
• 1 years of relevant work experience in similar scope and title – required
• Experience within luxury brand/markets – required

WORK ENVIRONMENT

• The work environment/conditions described herein are representative of those that an incumbent may experience.
• Must be comfortable working in a shared space, with constant noise, without the use of a private office.
• Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
• Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.

PHYSICAL DEMANDS

• The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job.
• While performing the duties of this job, the incumbent is regularly required to move 10lbs on a daily basis.
• Push, pull, and lift up to 50lbs on a weekly basis.
• While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation which require sitting, waiting and standing for long and short periods of time.

Education

• High School or better

Skills

• Planning & Organizing
• Team Player

Behaviors

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Self-Starter: Inspired to perform without outside help