What are the responsibilities and job description for the Customer Serv Rep 2 position at Grange Insurance Association?

Join Grange Insurance Association, a well-established leader in the insurance sector for over 130 years! Headquartered in the city of Seattle, with a footprint stretching across six Western states, we've been protecting families, farms, and businesses with unwavering commitment. As you embark on a fulfilling career with Grange, discover why our average employee tenure surpasses a decade. Make your mark with an organization that values quality, service, and the lasting impact you can bring!

This is a hybrid position, requiring 2 days in the Seattle office.

Position Overview :

Customer Service Representatives (CSR) receive, investigate, and respond to all customer inquiries regarding billing, products, coverage, filing claims and complaints from policyholders and agents. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth, and retention of business.

Key Responsibilities :

Provide frontline support by promptly answering calls and emails regarding policies, claims, coverage issues, complaints, and general inquiries
Research billing accounts for discrepancies, assist with payments, and process billing transactions
Accurately set up new claims according to department criteria and process billing breakdowns for agents and policyholders.
Utilize reference materials and systems to provide accurate and efficient information. Prioritize and process incoming tasks and transactions.
Collaborate with internal departments to resolve customer issues and complete work
Complete licensing and continuing education requirements. Assist with projects, special assignments, and other duties as assigned.

Qualifications : REQUIRED :

High school diploma or equivalent, and three or more years of related customer experience in high volume call setting.

Ability to understand priorities and plan accordingly; organize and manage multiple tasks to meet deadlines.

Strong customer service orientation to support internal and external customers.

Excellent verbal and written skills for effective communication.

Proficient PC skills including Microsoft Office suite, with the ability to learn new software.

Ability to enter data quickly with a high level of accuracy and strong attention to detail.

Ability to deal with confidential information and issues using discretion and judgement.

Strong self-motivation to work independently while working well with and coordinating with team members.

Takes pride in their work and value their efforts to help customers, team, and company providing exceptional customer experience.

Knowledge of P&C products and lines of business including department guidelines, process, and procedures.

Personal Lines P&C producer insurance licenses required upon hiring and training.

PREFERRED :

Obtaining or working towards insurance designations or other higher learning within in the field of insurance.

Comprehensive Benefits :

Pay Range : $19.46 to $30.43

Flexible hybrid work schedule (2 days per week in Seattle office required)

Medical, Dental, and Vision plans

401(k) plan with up to 5% match

Employer sponsored LTD, life insurance, and AD&D

Discretionary profit sharing and bonuses

Fully subsidized ORCA card and / or free parking for Seattle employees

Education Reimbursement

On-Site Fitness Center

Opportunities for career growth and advancement within the organization.

A supportive and collaborative work environment.

Ongoing training and professional development opportunities.

How to Apply :

If you are passionate about helping people, have a strong understanding of data analytics , and are ready to join a dynamic team, we encourage you to apply.

Grange Insurance Association is an equal opportunity employer and welcomes all qualified candidates to apply.

Grange Insurance Association is committed to ensuring a diverse and inclusive workplace where all employees are treated with respect and dignity. We encourage applications from candidates of all backgrounds and experiences.

Salary : $19 - $30

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