Processor

Granite Bank is seeking a Loan Processor as part of Granite Corporate Team

In this role, you will:

• Support complex administrative, customer support and operational processes on home loan applications, including owning communication with customers and third-parties to obtain missing information and documentation.

• Deliver an outstanding customer service experience through regularly updating customers for a consistent, predictable experience.

• Perform transaction review of home loan applications.

• Review documentation and obtain missing information.

• Prepare loans for underwriting review and ensure all compliance and underwriting guidelines are met.

• Ensure work performed is consistent with published policies and procedures.

• Prioritize and manage assigned pipeline to meet anticipated closing date and performance metrics, including meeting communication touchpoints, scheduled closing dates, and internal service level agreements.

• Act as an escalation point for Loan Officers to resolve issues and provide guidance and training.

• Collaborate and consult with peers, partners and managers to resolve issues and achieve goals

• This position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below.

Required Qualifications:

• 2 years of Loan Processing, Customer Service, Loan Administration, or Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Prior mortgage loan processor experience

• Exposure to Encompass system.

 • Ability to gather, organize, and interpret data

• Ability to navigate multiple computer screens while working on the phone

• Demonstrated comfort and success in voice-to-voice customer service.

• Strong attention to detail and accuracy skills

• Good verbal, written, and interpersonal communication skills

• Experience with proactive problem solving and resolving customer complaints.

• Experience independently driving workload and meeting set expectations.

Job Expectations:

• Willingness to work Monday- Friday 8:00am-5:00pm

• Willingness to work on-site at stated location on the job opening.

• This position offers a hybrid work schedule.

• Required location(s) listed below. Relocation assistance is not available for this position.