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Customer Service Representative - Entry Level

Granite Group
Saint Albans, VT Full Time
POSTED ON 1/23/2025
AVAILABLE BEFORE 4/14/2025

Hourly $19.00-$22.00- Entry Level

Job Summary :

We are seeking a detail-oriented and customer-focused individual to join our team as a Counter Sales Associate with a preference for HVAC or plumbing knowledge. Solid computer skills are also preferred, as you will be on the computer for a big part of the day. Other duties will be answering the phone, stocking shelves, transferring material between branches and vendors, and maintaining a clean neat work area The ideal candidate will assist customers with product selections, provide exceptional service, and contribute to the overall success of our sales department.

Qualifications :

Counter Sales Representative : (Preferred but not required skills and experience.)

  • 3 years or more experience in the plumbing, heating, or HVAC trades (in the field)
  • 3 years or more experience in the plumbing, heating, or HVAC wholesale
  • 1 year or more experience selling HVAC and Minisplit systems.
  • 3 years or more experience in sales
  • 1 year or more experience in warehousing
  • Bilingual or Multilingual

Responsibilities :

  • Greet customers and assist them with product inquiries and purchases.
  • Recommend products based on customer needs and preferences.
  • Process sales transactions accurately and efficiently.
  • Maintain a clean and organized work environment.
  • Provide information on product features, pricing, and availability.
  • Collaborate with team members to achieve sales goals and targets.
  • Keep abreast of product knowledge and industry trends to better assist customers.
  • Additional Requirements :

  • Ability to work in a fast-paced environment.
  • Strong problem-solving skills.
  • Willingness to learn and adapt to changes in product offerings.
  • Flexibility to work weekends or evenings as needed.
  • Benefits :

  • Health benefits for yourself and your family
  • 401k with a company match
  • Financial protection (HSA, FSA, life insurance, etc.)
  • Paid time off totaling 15 days per year as well as paid company holidays.
  • Wellness discounts
  • Team member assistance programs
  • Team member discounts
  • Community involvement opportunities such as TGG Cares and more!
  • Salary : $19 - $22

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