Customer Success Associate

Job Description:

We are looking for a dynamic and enthusiastic Customer Success Associate to join our growing team. The role is expected to grow to include learning key account management and international business development. This role is great for someone that wants to learn and grow rapidly in their career.

This role is perfect for a recent graduate who is eager to apply their problem-solving skills, has a passion for delivering exceptional customer experiences, and wants to grow with an industry-leading company. You will be working in the health and fitness world, helping Gratz customers realize their healthy goals.  You’ll be the voice of Gratz, helping customers navigate their journey with us and ensuring their needs are met with precision and care.

Key Responsibilities:

• Customer Support: Provide world-class support through phone, email, and chat, addressing customer inquiries with empathy and efficiency.
• Problem Solving: Act as a detective for customer issues, working creatively to resolve challenges related to orders, products, and shipping.
• Order Management: Process and update customer orders, assisting with modifications to product selections and shipping details.
• Product Expertise: Become a product guru! Offer detailed information and recommendations, helping customers choose the best products to meet their needs.
• Team Collaboration: Partner with Shipping, Sales, and Manufacturing to ensure seamless order fulfillment and an exceptional customer experience.
• Customer Satisfaction: Build strong relationships with customers, fostering loyalty through positive and professional interactions.
• Documentation: Maintain accurate records of customer interactions, orders, and feedback to help us continuously improve.
• Learn strategic management: As you master the basic customer success skills, learn and grow taking on accountabilities for key strategic customers and learn international business development.

Qualifications:

• Excellent verbal and written communication skills.
• Analytical mindset with strong problem-solving abilities.
• Multitasking pro who can juggle tasks in a fast-paced environment.
• Knowledge of QuickBooks and Excel is a plus.
• Enthusiasm for learning and mastering product knowledge.
• A desire to learn and growth in your career.
• A positive attitude and a passion for helping people succeed!

Why Join Us?

• Growth Opportunities: Be part of a team where your ideas and contributions matter.
• Innovative Environment: Work in a place that values creativity and continuous improvement.
• Heritage & Impact: Play a role in maintaining and enhancing the legacy of a globally recognized brand in the Pilates community.
• Great career starter!