SUMMARY
The Medical Assistant is a full-time member of the healthcare team and assists clinicians and staff in providing the highest level of care and service to patients. The Medical Assistant performs a wide array of duties in supporting patient services and clinical care in the health center, including intake, medical assisting, laboratory, and other clinical services. This role provides clinical, educational, and administrative services under the direction of the Health Center Manager and clinician in accordance with PPSE Medical Standards and Guidelines as well as State and Federal Regulations.
ESSENTIAL RESPONSIBILITIES
Back Office
Provides patient counseling and education for all services
Explains medical tests and procedures and obtains informed consent
Allows patient to explore feelings and ask questions regarding findings and decisions while demonstrating empathy and being non-judgmental
Completes necessary forms and counseling notes; provides referral information as needed
Prepares exam rooms including setting up the rooms up properly before clinic begins and proper breaking down and cleaning of exam rooms at the end of clinic
Reviews medical history forms with patient and assists with obtaining patient history, exam related information, and education
Completes required visit forms and documentation
Prepares patient for their visit and supports patient during the visit, including instructing patient on what to expect and assisting the clinician with the visit and/or procedure
Obtains patient vitals (height, weight and blood pressure)
Prepares and performs all in-scope and allowable lab tests and requisitions for clinician
Documents lab results in patient charts and lab log
Keeps the lab clean, safe, and stocked with supplies
Maintains instruments and equipment per protocols for cleaning, disinfection, and sterilization
Maintains Quality Control records
Maintains clean and neat clinical work spaces
QUALIFICATIONS
Education and Experience
Preferred - 2 years experience in healthcare, preferably sexual and reproductive health
Preferred - Electronic Health Record experience
Preferred - abortion and family planning experience
Preferred - Certified Medical Assistant or Surgical Tech
Skills
Ability to handle stress in a calm and professional manner, gracefully manage multiple projects, able to meet multiple deadlines, and comfortable working independently and as part of a team
Attention to detail and follow through on assigned work is essential
Excellent communication skills
Strong computer skills, including practice management software, MS office, and internet/email
PHYSICAL DEMANDS
Ability to travel as needed to other health centers, PPSE's administrative offices, and national conferences. Ability to sit and/or stand for long periods of time as needed while working in a clinical and office environment. Ability to lift 20 pounds.
LANGUAGES SPOKEN
English required, Spanish speaking skills preferred
OTHER
Be forthcoming and truthful in responding to the Alabama Department of Public Health, Georgia Department of Community Health and the Mississippi State Department of Health inquiries and requests for information
ESSENTIAL CHARACTERISTICS
Professional demeanor and appearance
Ability to provide / support the provision of objective information to patients about all the options available to them.
Additional Information:
Background screens will be performed and education will be verified prior to employment. Please be prepared to provide required information and/or documentation.
Planned Parenthood Southeast is a smoke-free workplace, and smoking is prohibited in all enclosed areas on PPSE property.
Planned Parenthood Southeast is an equal opportunity, affirmative action employer.
Pay: $19.00 per hour