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Great Wolf Lodge
Garden Grove, CA | Full Time
$41k-62k (estimate)
2 Months Ago
Front Desk Supervisor
Great Wolf Lodge Garden Grove, CA
$41k-62k (estimate)
Full Time | Accommodations 2 Months Ago
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Great Wolf Lodge is Hiring a Front Desk Supervisor Near Garden Grove, CA

At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize profitability.

Essential Duties & Responsibilities

  • Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments
  • Ensures daily success of check-in standards and operational efficiencies
  • Provides coaching, encouragement, and recognition to pack members regularly
  • Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members
  • Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate
  • Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department
  • Understands and participates in scheduling of staff, execution of labor management and forecasting
  • Conducts daily stand up meetings with Guest Service pack to prioritize the day and facilitates feedback from Pack Members
  • Monitors performance of agents, providing real time feedback and coaching
  • Ensures front desk, back of house areas, and luggage carts are clean, organized, and properly stocked for the daily operations; ensures safety standards are met
  • Participates in recruitment and selection of talent for the guest service team
  • Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS
  • Participates with Guest Services leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.
  • Maintains quality of operation by ensuring service excellence, ensuring adequate inventory levels, and operational equipment by troubleshooting, maintenance, and/or calling for repair
  • Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
  • May also assist in supervising bell, valet and night audit and other roles as needed

Basic Qualifications & Skills

  • High School diploma or GED
  • Minimum of 1 year prior experience Rooms Division/Front Desk
  • Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook
  • Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
  • Proficient in both written and spoken English
  • Ability to work flexible schedule including nights, weekends, holidays as needed

Desired Qualifications & Traits

  • Associate's degree or higher in hospitality or related field
  • Experience with Opera or similar system
  • Previous hotel experience, preferably in a large family resort or hotel

Physical Requirements

  • Ability to lift 30lbs.
  • Ability to stand/sit for long periods of time.
  • Ability to bend, stretch and twist

Job Summary

JOB TYPE

Full Time

INDUSTRY

Accommodations

SALARY

$41k-62k (estimate)

POST DATE

01/26/2023

EXPIRATION DATE

06/05/2023

WEBSITE

greatwolf.com

HEADQUARTERS

CONCORD, NC

SIZE

3,000 - 7,500

FOUNDED

1997

CEO

KIM SCHAEFER

REVENUE

$500M - $1B

INDUSTRY

Accommodations

Related Companies
About Great Wolf Lodge

Great Wolf Lodge is the brand leader in the indoor water park resort industry. Great Wolf Lodge provides an easy and unforgettable escape for families. Our lodges each feature a unique design. Extraordinary attractions and entertainment options sit side-by-side under one roof. Family time is easy with carefully crafted experiences. There's excitement outside of the water park, too. Get your wands at the ready with MagiQuest. The exclusive mystical interactive adventure game soars as one of our most popular activities. Discover many other engaging attractions. These include a ropes course, clim...bing wall, miniature golf, family bowling, arcade, and more. And kitchen facilities are completely nut-free to help put concerned parents at ease. Each nights stay in our oversized family-friendly suites, grants two full days of unlimited access to the water park. A host of daily complimentary family events augments our exceptional value. Take the fun and creative class, Yoga Tails. Curl up for Story Time by the fireplace and engage in a high-energy dance party. The Great Wolf Kids characters meet and greet guests throughout the day. History In 1997, Great Wolf Resorts opened its first resort in Wisconsin Dells, WI. The 117-suite Black Wolf Lodge featured a first-of-its-kind 20,000-sq. ft. indoor water park. The indoor resort concept was a runaway success. Just two years later, we expanded to offer 309 suites and doubled the size of the indoor water park space. The resort, renamed Great Wolf Lodge, spurred a new industry trend. First-rate accommodations came together with outstanding family recreational activities, all under one roof. More lodges soon followed and we now operate more than 18 lodges coast to coast. For more than 20-years Great Wolf Lodge has brought joy to families. We'll continue to grow and look forward to introducing our unique style of family entertainment to even more families. More
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The following is the career advancement route for Front Desk Supervisor positions, which can be used as a reference in future career path planning. As a Front Desk Supervisor, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Supervisor. You can explore the career advancement for a Front Desk Supervisor below and select your interested title to get hiring information.

If you are interested in becoming a Front Desk Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Supervisor for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Step 3: View the best colleges and universities for Front Desk Supervisor.

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